unable to create a State type in OTRS 4.0

[kvytla]

Hello Crythias,

I am really happy that i can resort to u during such problematic scenarios .

Issue: We are using OTRS 4.0.9 for both process management and ticket handling in our organization and we are in a bad situation when we are almost ready to launch the customer front end for the end users. We have created multiple states based on the foundation states " open " and " closed " and used them in various process management scenarios however when we allow the customer to select a state for re-opening a ticket in the front end, all the various states are appearing in the drop down.

For the same purpose i have created new state types in the database (Picture inserted) so that i can associate all process related states to them as shown in the table below. However I am not able to see these newly created in the sysconfig : states to create sub states. Please help !!!

table status.jpg

Regards
Kiran Vytla
OTRS 4.0.9
CentOS Linux release 7.0.1406 (Core)

[jojo]

please do not create state types. Just create new states via webinterface. Never write into database directly

[kvytla]

Hi Jojo,

I understand what you say here. There are chances that the existing states might get effected. However if i need more state types what should I do ??

Regards
Kiran Vytla

[jojo]

please don't mix up states and state types. You can create as many states but not state types