ERROR: invalid byte sequence for encoding "UTF8": 0xa0

[Tosh]

Hi All,

I need help, I have look in the forum and have come across similar issues but I still can not resolve, I have used an example that I found, but I even get it if I do not use any tags. I am stumped and do not know what else to try.

Thank you for your help.

Regards,

Tosh.

Version

OTRS - 4.0.8
Postgres - 9.4
Centos 7

Admin - NotificationEvent

Name: Default Close Ticket Notification
Valid: Valid
Recipient: Agent (Owner) and Customer
Event: TicketStateUpdate
State: closed successful and closed unsuccessful

Subject: Closed (<OTRS_TICKET_Title[100]>)

Text:

This ticket <OTRS_TICKET_Title[100]> has been closed.


Please don't reply to this message unless for some reason you do not feel this ticket needs to be closed.


You can track your ticket here:

<OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>customer.pl?Action=CustomerTicketZoom&TicketID=<OTRS_TICKET_TicketID>


Logs.
admin - syslog
Sent customer 'Default Close Ticket Notification' notification to
ERROR: invalid byte sequence for encoding "UTF8": 0xa0, SQL: 'INSERT INTO article (ticket_id, article_type_id, article_sender_type_id, a_from, a_reply_to, a_to, a_cc, a_subject, a_message_id, a_message_id_md5, a_in_reply_to, a_references, a_body, a_content_type, content_path, valid_id, incoming_time, create_time, create_by, change_time, change_by) VALUES (?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?,

[Tosh]

Hi all,

I got it to work using the following:
--------------------------------------------------
Hi <OTRS_CURRENT_UserFirstname>,

there is a new ticket in "<OTRS_TICKET_Queue>"!

<OTRS_CUSTOMER_FROM> wrote:

<OTRS_CUSTOMER_EMAIL[16]>

<OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>index.pl?Action=AgentTicketZoom;TicketID=<OTRS_TICKET_ID>
-----------------------------------------------------

But when I change it to the following:
-----------------------------------------------------
Hi <OTRS_CURRENT_UserFirstname>,

Please do not reply to this email, as this is to confirm that your support ticket has been closed. If you still consider the case open please email address@something.com and in the Subject field quote Ticket#<OTRS_TICKET_TicketNumber>.

<OTRS_CUSTOMER_FROM> wrote:

<OTRS_CUSTOMER_EMAIL[16]>

Your reference number is Ticket#<OTRS_TICKET_TicketNumber>

Your OTRS Notification Master

This may be a bug, because I don't understand why; when you change some text you get the UTF8 error.

Thank you for your help.

Regards,

Tosh.

[crythias]

it's likely a copy/paste error.

[Tosh]

Thanks crythias,

Not sure as the original message was cut & paste - worked ok sending closed email messages. Then I started to hand craft the message using "please do not reply .etc." and started getting the errors.

I have noted that the Notification event - notification article type has been set to email-notification-ext.

When I c&p the message first, when I closed the message I did not change the note type (note-internal - Defaults) and the message would email the customer. But once I changed the message it would error with the UTF8 issue.

So I tried again with note-external and it sent the message:
-------------------------------------------------
Hi Agent,

Please do not reply to this email, as this is to confirm that your support ticket has been closed. If you still consider the case open please email othername@some.company and in the Subject field quote Ticket#000180.

"Somename" <name@some.company>, wrote:
test
test

Your reference number is Ticket#000180

Your OTRS Notification Master
-------------------------------------------------------

So it sends but why did it work with the original message then when I change it, I would get and UTF8 error. maybe a small bug?

Regards,

Tosh.