Core.Agent.TableFilters is undefined when searching tickets for customer tickets

[rmueller]

I get an error on the mask Customer Information Center, when I try to get all tickets for a Customer Company over the menu Customers - Customer Information Center. It does not make any difference if the a value is entred for Customer or for Customer User. As soon as the page Customer Infromatin Center appears with the information the following error message pops up.

Core.Agent.TableFilters is undefined

TargetNS.Init@http://192.168.5.14/otrs-web/js/js-cach ... js:121:108
(?)()@http://192.168.5.14/otrs/index.pl?Actio ... XJV:2588:5
TargetNS.Ready/<@http://192.168.5.14/otrs-web/js/js-cach ... s:1268:120
m.Callbacks/j@http://192.168.5.14/otrs-web/js/js-cach ... js:1:27239
m.Callbacks/k.fireWith@http://192.168.5.14/otrs-web/js/js-cach ... js:1:28057
.ready@http://192.168.5.14/otrs-web/js/js-cach ... js:1:29889
J@http://192.168.5.14/otrs-web/js/js-cach ... js:1:30255

The system was recently migrated from OTRS 3.3.8 auf 4.0.8. It uses a ldap and a mysql database as external customer database bankend.

Can anybody give me a hint how to get this issue fixed?

Thanks for any hint.

Cheers, Reto

[RStraub]

Please check if you actually do have the file:
~otrs/var/httpd/htdocs/js/Core.Agent.TableFilters.js

and if it has the proper permissions for the apache to be read.

If that is the case, it might not be loaded, to check, navigate in the SysConfig to:
Framework -> Frontend::Agent::ModuleRegistration -> Frontend::Module###AgentCustomerInformationCenter

[rmueller]

Thanks, that did the trick.

Under
Framework -> Frontend::Agent::ModuleRegistration -> Frontend::Module###AgentCustomerInformationCenter

not all scripts were properly defined.