Hi,
any time I try to create a ticket on the customer interface from an iPad or else an android mobile device I get a CKEDITOR error.
I opened a bug http://bugs.otrs.org/show_bug.cgi?id=11403 for this but I did not receive any feedback so far.
I am afraid it's something related to the CKeditor version itself which may not be fully compliant with iOS and android browsers... since I tested different installations of OTRS on different platforms and I always got the same kind of error.
Does anyone have experienced the same issue ?
Does anyone have found a workaround ? ... I think that if I was able to disable RTF interface for mobile devices only I could get my point.
thank you in advance
Giulio Soleni
[SOLVED in OTRS5] Customer Interface CKEDITOR error on mobile devices
Moderator: crythias
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Giulio Soleni
- Znuny wizard
- Posts: 392
- Joined: 30 Dec 2010, 14:35
- Znuny Version: 6.0.x and 5.0.x
- Real Name: Giulio Soleni
- Company: IKS srl
[SOLVED in OTRS5] Customer Interface CKEDITOR error on mobile devices
Last edited by Giulio Soleni on 05 Sep 2015, 11:15, edited 1 time in total.
OTRS 6.0.x on CentOS 7.x with MariaDB 10.2.x database connected to an Active Directory for Agents and Customers.
ITSM and FAQ modules installed.
ITSM and FAQ modules installed.
-
Giulio Soleni
- Znuny wizard
- Posts: 392
- Joined: 30 Dec 2010, 14:35
- Znuny Version: 6.0.x and 5.0.x
- Real Name: Giulio Soleni
- Company: IKS srl
Re: Customer Interface CKEDITOR error on mobile devices
The problem, due to a customization of CustomerTicketMessage.tt file, is completely fixed on OTRS 5 that fully supports CKEDITOR on mobile devices too.
OTRS 6.0.x on CentOS 7.x with MariaDB 10.2.x database connected to an Active Directory for Agents and Customers.
ITSM and FAQ modules installed.
ITSM and FAQ modules installed.