Not Open the http://ip-address/otrs/installer.pl.

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santoshsaripelli1
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Not Open the http://ip-address/otrs/installer.pl.

Post by santoshsaripelli1 »

Hello All,

I am installing the OTRS in Linux. After configure the perl package we are not able to open http://ip-address/otrs/installer.pl..

Can you please help me out ASAP. Once it opne then we can it made a simple way web based installer to make the installation lot easier

Regards.
Santosh
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Re: Not Open the http://ip-address/otrs/installer.pl.

Post by crythias »

If you need ASAP help, please considering hiring someone.
There is not enough information in your request to assist. Read my Need help? link for more information on how to provide a better question.
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
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Re: Not Open the http://ip-address/otrs/installer.pl.

Post by jojo »

read the manual (http://doc.otrs.org)
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master

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Professional Services:: http://www.otrs.com :: enjoy@otrs.com
santoshsaripelli1
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Re: Not Open the http://ip-address/otrs/installer.pl.

Post by santoshsaripelli1 »

Hello All,

I have facing the issue while installing the OTRS in Linux enviroment. After Install Additional PERL modules usally we can login in
http://ip-address/otrs/installer.pl from we can begin OTRS Web installer where we need to install license agreement, install the database so enter the administrator Email for OTRS, system FQDN, organization name etc.

My problem is after Perl module installation we cant able to login in http://ip-address/otrs/installer.pl.

Your help is much appericated.

Regards,
Santosh
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Re: Not Open the http://ip-address/otrs/installer.pl.

Post by reneeb »

Any messages in the log files (OTRS log and webserver log)?
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