Error on updating to 4.0.11

Moderator: crythias

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philiutr
Znuny newbie
Posts: 10
Joined: 09 Sep 2015, 08:15
Znuny Version: 3.3.14
Real Name: Phil
Company: EWS

Error on updating to 4.0.11

Post by philiutr »

Hi!

I am updating from v3.3.14 to 4.0.11 running on CentOS 6.7.

While trying to update the database schema using "cat scripts/DBUpdate-to-4.mysql.sql | mysql -p -f -u root otrs", I encountered below errors:

INFO: Foreign key constraint FK_ticket_valid_id_id does not exist, skipping.
INFO: Foreign key constraint FK_ticket_valid_id_id does not exist, skipping.
INFO: Foreign key constraint FK_ticket_history_valid_id_id does not exist, skipping.
INFO: Foreign key constraint FK_ticket_history_valid_id_id does not exist, skipping.

What do these errors mean? Please help how to fix this.

Thanks!
crythias
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Re: Error on updating to 4.0.11

Post by crythias »

It means what it says. And it's more of an index issue.

Also, it's INFO, not WARNING or ERROR.

Summary: it is trying to drop (delete) indexes that don't exist. This is not inherently a problem as the goal is that they are gone anyway.
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philiutr
Znuny newbie
Posts: 10
Joined: 09 Sep 2015, 08:15
Znuny Version: 3.3.14
Real Name: Phil
Company: EWS

<SOLVED> Re: Error on updating to 4.0.11

Post by philiutr »

Noted, am now testing the upgraded environment and everything seems to work. Thanks!
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