Hello everyone, recently my boss asked me to reinstall the otrs4 on a CentOS6.5. i was able to install it, but now when i try to configure a postmaster mail account it gives me an error:
Error Message: IMAPTLS: Can't connect to outlook.office365.com: 2 NO LOGIN failed.
Backend ERROR: OTRS-CGI-86 Perl: 5.10.1 OS: linux Time: Mon Sep 14 17:41:13 2015 Message: IMAPTLS: Can't connect to outlook.office365.com: 2 NO LOGIN failed. RemoteAddress: 172.16.95.2 RequestURI: /otrs/index.pl?Action=AdminMailAccount;Subaction=Run;ID=1;ChallengeToken=J6wZfa0iNFTvqQK901YHOBpUPPnCyU74; Traceback (1483): Module: Kernel::System::MailAccount::IMAPTLS::_Fetch Line: 138 Module: Kernel::System::MailAccount::IMAPTLS::Fetch Line: 81 Module: Kernel::System::MailAccount::MailAccountFetch Line: 441 Module: Kernel::Modules::AdminMailAccount::Run Line: 63 Module: Kernel::System::Web::InterfaceAgent::Run Line: 996 Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler Line: 41 Module: (eval) (v1.99) Line: 204 Module: ModPerl::RegistryCooker::run (v1.99) Line: 204 Module: ModPerl::RegistryCooker::default_handler (v1.99) Line: 170 Module: ModPerl::Registry::handler (v1.99) Line: 31
im using the working configuration of my old otrs:
IMAPTLS
support@semait.com
*******
outook.office365.com
INBOX
No
Dispatching by email to field
valid
i already searched on everywhere but no clue =S i wondering if this is some mis configuration of my CentOS6.5