I want to enter the date and time the "Generic Agent" runs a particular task into a dynamic field that I have created. I have tried the following:
localtime()
"localtime()"
'localtime()'
$localtime()
$time{"localtime()"}
/"localtime()"/
The "Generic Agent" is entering the aforementioned values exactly as they appear. The system is not recognizing these commands and showing dynamic values. How can I go about doing this?
Enter Dynamic Values Using Generic Agent in OTRS
Moderator: crythias
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crythias
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Re: Enter Dynamic Values Using Generic Agent in OTRS
Every action that happens to a ticket in OTRS has a timestamp associated with it (in ticket_history).
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
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zyousafi
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Re: Enter Dynamic Values Using Generic Agent in OTRS
Yes I am aware of that but I can't pull any data from the "ticket_history" table using the "Statistics" module. How can that information readily be available? The actual use case is I want to count how many times a ticket was reopened after it was closed. There was no straightforward way to do this so what I ended up doing was building a logic based on time and I found myself needing that information to do this.