Hi to all,
i'de like to create an ACL for set the Due_Date (date_time field) in the AgentTicketPhone and CustomerTicketMessage.
If I Set the fields as mandatory it will be mandatory for all the queue while we need it only for specific queue. Because the Fields is with a checkbox it should be also enough starts with the Check selected.
This is and extract of an ACL that i'm trying to write, but on the DynamicFileds i don't know what to set or how to say "checked".
$Self->{TicketAcl}->{'ACL-ZZ-TicketDueDate-01'} = {
Properties => {
Frontend => {
Action => ['AgentTicketPhone','CustomerTicketMessage' ],
},
Queue => {
Name => ['ApplicationServer','VM Environment'],
},
},
Possible => {
Ticket => {
DynamicField_TicketFreeTime6 => [ ], /**** HOW to set a date or check the box ?????
},
},
};
Thanks a lot for your help
DynamicFields and ACL
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DynamicFields and ACL
OTRS in several version starting from 3.0
Production Environment
OTRS 4.0.5 - Postgres9.3
ITSM, KIX4OTRS, FAQ,SURVEY
OS RedHat 6.4
Auth: Ldap - CAS - DB
Production Environment
OTRS 4.0.5 - Postgres9.3
ITSM, KIX4OTRS, FAQ,SURVEY
OS RedHat 6.4
Auth: Ldap - CAS - DB
-
- Znuny guru
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- Joined: 13 Mar 2014, 09:16
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- Real Name: Rolf Straub
Re: DynamicFields and ACL
With ACLs you don't set anything, you only make values available or unavailable.
For setting stuff, you need default values, JavaScript or modules.
For setting stuff, you need default values, JavaScript or modules.
Currently using: OTRS 6.0.14 -- MariaDB -- Ubuntu 16 LTS