[solved] Installed 4.0.5 but seeing 3.3.11

[ptay]

I installed OTRS 4.0.5 from RPM.

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rpm -Uvh otrs-4.0.5-01.noarch.rpm

When I log into OTRS via index.pl or customer.pl web interface it shows 3.3.11.

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]# rpm -qa | grep -i otrs
otrs-4.0.5-01.noarch

I removed RPM

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rpm -e otrs-4.0.5-01.noarch

I notice after removing RPM that /opt/otrs is still present. I manually remove the directory.

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rm -rf /opt/otrs

Installed OTRS 4.0.5 from RPM again.

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rpm -Uvh otrs-4.0.5-01.noarch.rpm

When I log into OTRS via index.pl or customer.pl web interface it shows 3.3.11.

Not sure how I am getting 3.3.11. I'd like to wipe everything OTRS from RHEL7 system or figure out why 3.3.11 is showing.

At some point the box had 3.2 and was upgraded to 3.3. I can't find the RPM that was used or was removed by a peer.

[wurzel]

Hi,

can be some different things.

what tells you the /opt/otrs/RELEASE file? If this is 4.0.5 then your webserver does not use it.
So you need to check your webserver.

if it shows 3.3.11 your rpm is wrong

always check caches (browser, client + server)

Flo

[ptay]

Thanks for the advice. You led us to find the issue.

We checked the RPM and it was good. The RELEASE file was showing 3.3.11. We found out someone had grabbed the wrong backup (older 3.3.11 version) so we kept restoring 3.3.11 version on a 4.0.5 install. We identified the correct backup and we're operational now.

The restore step was left out of the identified steps. We restored after fresh install of 4.0.5 RPM.

Thanks!