Email when creating account / reset password

[xtheb]

Hello,

All notification and customer emails works perfectly in OTRS but when I try to create new account or when I want to reset a customer password on the URL/otrs/customer.pl page, I got this error :

Can't send message: 550Start mail input; end with <CRLF>.<CRLF> 5.7.60 SMTP; Cli[..]
Please contact your administrator.

Detail of the error :
Backend ERROR: OTRS-CGI-55 Perl: 5.14.2 OS: linux Time: Mon Sep 28 08:59:13 2015 Message: Can't send message: 550Start mail input; end with <CRLF>.<CRLF> 5.7.60 SMTP; Client does not have permissions to send as this sender ! Enable Net::SMTP debug for more info! RemoteAddress: 80.12.92.33 RequestURI: /otrs/customer.pl Traceback (30472): Module: Kernel::System::Email::SMTP::Send Line: 172 Module: Kernel::System::Email::Send Line: 725 Module: Kernel::System::Web::InterfaceCustomer::Run Line: 608 Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_customer_2epl::handler Line: 41 Module: (eval) (v1.99) Line: 204 Module: ModPerl::RegistryCooker::run (v1.99) Line: 204 Module: ModPerl::RegistryCooker::default_handler (v1.99) Line: 170 Module: ModPerl::Registry::handler (v1.99) Line: 31


For information : I send email through office 365 exchange service, see my email setup :

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Need help ! I got OTRS 4.0.1

[crythias]

SysConfig NotificationSender

[xtheb]

hello,

The email in Sysconfig Core::NotificationSenderEmail is the same as the Postmaster email account.

And all notification and customer emails works perfectly in OTRS but when I try to create new account or when I want to reset a customer password on the URL/otrs/customer.pl page I got an error (see above).

[crythias]

Client does not have permission to send as this sender.

[xtheb]

hello,

But why other email works ? (with the same sender !!)

[crythias]

Why ask me? Exchange is the one returning this message. Allow your OTRS box IP to send (Exchange Send Connector) and accept all senders.

[xtheb]

hello,

I use Office 365, not a personnal Exchange server.

I think it is not the problem, because my OTRS send perfectly email to operators and customers (with the same sender).

The question is : what email parameters are different when OTRS sent email for password renew / account creation ? (SysConfig NotificationSender has the correct value)

[EXG133]

SendmailNotificationEnvelopeFrom is filled in?

[xtheb]

hello,

I tried to fill SendmailEnvelopeFrom and SendmailNotificationEnvelopeFrom but same error :

Error message: Can't send message: 550Start mail input; end with <CRLF>.<CRLF> 5.7.60 SMTP; Cli[..]

Backend ERROR: OTRS-CGI-55 Perl: 5.14.2 OS: linux Time: Fri Oct 9 12:46:19 2015 Message: Can't send message: 550Start mail input; end with <CRLF>.<CRLF> 5.7.60 SMTP; Client does not have permissions to send as this sender ! Enable Net::SMTP debug for more info! RemoteAddress: 80.12.92.33 RequestURI: /otrs/customer.pl Traceback (7476): Module: Kernel::System::Email::SMTP::Send Line: 172 Module: Kernel::System::Email::Send Line: 725 Module: Kernel::System::Web::InterfaceCustomer::Run Line: 608 Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_customer_2epl::handler Line: 41 Module: (eval) (v1.99) Line: 204 Module: ModPerl::RegistryCooker::run (v1.99) Line: 204 Module: ModPerl::RegistryCooker::default_handler (v1.99) Line: 170 Module: ModPerl::Registry::handler (v1.99) Line: 31

[crythias]

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