Session lost after clicking attachment link

[jrsanche]

Hi,

One of our users has the following problem: after clicking an attachment link in the ticket view he is asked to enter his OTRS username/password again, as if the session was lost. He has to do the same for each attachment in the ticket. But if he tries in a colleague's computer it works fine, so it seems a browser configuration issue.

I have checked Firefox cookie configuration in his computer and it accepts cookies and even third-party ones.

I have searched in the forums but I haven't found any similar problem.

Does anyone know if there is any other configuration item that I should check?

Thanks in advance.

Best regards,

Juan Ramón

[crythias]

Support for version less than 3.3 will be minimal. At least upgrade to 3.x.latest, but if you're going that far, consider 3.x -> 3.x+1.latest ->3.x+2.latest -> 3.3.latest->4.x.latest

[jrsanche]

Hi Crythias,

Thanks for your answer. Yes, we are upgrading to 4.x in a few months.

However, in this particular problem I think it's not an OTRS issue, but a browser configuration one (as this problem doesn't happen in other computers) that finishes the session when clicking on an attachment link. I was wondering if anyone has had a similar problem or could help me find the configuration item that I should check.

Best regards,

Juan Ramón

[crythias]

What do the logs say?

[jrsanche]

I've been reproducing the problem with the user, and the system logs don't show any error. I can see the two lines of the log with "authentication ok" (first time log and the log after clicking the attachment) but no error between them.

Thanks,

Juan Ramón

[crythias]

Start here:
https://www.google.com/search?q=site:fo ... gws_rd=ssl

I don't have any personal knowledge of this issue.