process management

[lra]

I'm fighting with the same problem [mod: here].
But the given solution does not work with my setup. If I add "Menu", I get a new main menu, if I remove "Menu" no "New Process Ticket" menu button unter "Tickets" will be shown.
I'm using 4.0.11.
Any suggestions?

[crythias]

Please indicate what *your* issue is that you'd like resolved.

[lra]

I'm missing "New Process Ticket" in my menu.

Made a snapshot of my current productive system, cleared the database, called installer.pl, added a new process, and finally failed at adding a new process ticket because of missing the menu point.

[crythias]

Is the process valid and deployed?

[lra]

I thinks so.
I do not see any errors.
ZZZProcessManagement.pm is written.

Deployed means "Alle Prozesse speichern" ?

[lra]

bump

[crythias]

is the start activity dialog A or C?

[lra]

You mean Agent or Customer?

[crythias]

Deployed means "Alle Prozesse speichern" ?

Yes.

Also, it appears the current user needs RW access (versus ro) to (possibly) see it.

[lra]

Do I see this right? The menue entry "New Process Ticket" is only shown if all is correct? If not it is not in my menue?

Also, it appears the current user needs RW access (versus ro) to (possibly) see it.

Tried all as root. Added root to a role admin, group admin has ro, move_into, create, note, owner, priority, rw and is assigned to role admin.
Is there any other place to change permissions?

Here's my ZZZProcessManagement.pm for completeness.

Code: Select all

# OTRS config file (automatically generated)
# VERSION:1.1
package Kernel::Config::Files::ZZZProcessManagement;
use strict;
use warnings;
no warnings 'redefine';
use utf8;
sub Load {
    my ($File, $Self) = @_;
$Self->{'Process'} = {
  'Process-41cac1d0598ea0bda955f6a7a1895f59' => {
    'ChangeTime' => '2015-09-22 11:53:22',
    'CreateTime' => '2015-09-22 10:51:04',
    'Name' => 'testprozess1',
    'Path' => {
      'Activity-15d1e05c68d8a34bbbb6082edf979a4e' => {
        'Transition-671ada706aee09d8ebf23cf9e4a5b6bc' => {
          'ActivityEntityID' => 'Activity-3ab1ead63cae1cdd42ef8c69c5091a85'
        }
      },
      'Activity-3ab1ead63cae1cdd42ef8c69c5091a85' => {
        'Transition-671ada706aee09d8ebf23cf9e4a5b6bc' => {
          'ActivityEntityID' => 'Activity-15d1e05c68d8a34bbbb6082edf979a4e',
          'TransitionAction' => [
            'TransitionAction-76afe179248e927c93cf1113101ce8bd'
          ]
        }
      }
    },
    'StartActivity' => 'Activity-3ab1ead63cae1cdd42ef8c69c5091a85',
    'StartActivityDialog' => 'ActivityDialog-5bc8eaa4bd0c60d0fc97eb2890fbf272',
    'State' => 'Active',
    'StateEntityID' => 'S1'
  }
};

$Self->{'Process::State'} = {
  'S1' => 'Active',
  'S2' => 'Inactive',
  'S3' => 'FadeAway'
};

$Self->{'Process::Activity'} = {
  'Activity-15d1e05c68d8a34bbbb6082edf979a4e' => {
    'ActivityDialog' => {
      '1' => 'ActivityDialog-5bc8eaa4bd0c60d0fc97eb2890fbf272'
    },
    'ChangeTime' => '2015-09-22 11:28:00',
    'CreateTime' => '2015-09-22 11:28:00',
    'ID' => '2',
    'Name' => 'aktivität2'
  },
  'Activity-3ab1ead63cae1cdd42ef8c69c5091a85' => {
    'ActivityDialog' => {
      '1' => 'ActivityDialog-5bc8eaa4bd0c60d0fc97eb2890fbf272'
    },
    'ChangeTime' => '2015-09-22 11:24:01',
    'CreateTime' => '2015-09-22 11:22:41',
    'ID' => '1',
    'Name' => 'aktivität1'
  }
};

$Self->{'Process::ActivityDialog'} = {
  'ActivityDialog-5bc8eaa4bd0c60d0fc97eb2890fbf272' => {
    'ChangeTime' => '2015-10-13 07:33:02',
    'CreateTime' => '2015-09-22 11:23:52',
    'DescriptionLong' => '',
    'DescriptionShort' => 'testdialog1',
    'FieldOrder' => [
      'CustomerID',
      'Title',
      'Article'
    ],
    'Fields' => {
      'Article' => {
        'Config' => {
          'ArticleType' => 'note-internal'
        },
        'DefaultValue' => '',
        'DescriptionLong' => '',
        'DescriptionShort' => 'artikel',
        'Display' => '1'
      },
      'CustomerID' => {
        'DefaultValue' => '',
        'DescriptionLong' => '',
        'DescriptionShort' => 'kundennummer',
        'Display' => '2'
      },
      'Title' => {
        'DefaultValue' => '',
        'DescriptionLong' => '',
        'DescriptionShort' => 'titel1',
        'Display' => '1'
      }
    },
    'Interface' => [
      'AgentInterface'
    ],
    'Name' => 'akltivitätsdialog1',
    'Permission' => '',
    'RequiredLock' => '',
    'SubmitAdviceText' => 'absendehinweis',
    'SubmitButtonText' => 'absendeknopfhinweis'
  }
};

$Self->{'Process::Transition'} = {
  'Transition-671ada706aee09d8ebf23cf9e4a5b6bc' => {
    'ChangeTime' => '2015-09-22 11:24:44',
    'Condition' => {
      '1' => {
        'Fields' => {
          'artikel' => {
            'Match' => '1',
            'Type' => 'Module'
          }
        },
        'Type' => 'or'
      }
    },
    'ConditionLinking' => 'or',
    'CreateTime' => '2015-09-22 11:24:44',
    'Name' => 'übergang1'
  }
};

$Self->{'Process::TransitionAction'} = {
  'TransitionAction-76afe179248e927c93cf1113101ce8bd' => {
    'ChangeTime' => '2015-09-22 11:25:32',
    'Config' => {
      '' => ''
    },
    'CreateTime' => '2015-09-22 11:25:32',
    'Module' => 'Kernel::System::ProcessManagement::TransitionAction::TicketTitleSet',
    'Name' => 'übergangsaktion1'
  }
};

}
1;

[crythias]

Maybe look for module registration and group membership in SysConfig.

[lra]

Aaahhh, thanks for heading me to the right direction.

Changed "ProcessManagement -> Frontend::Agent::ModuleRegistration / Frontend::Module###AgentTicketProcess" Group entry to e.g. admin-group.
Now the menue entry is shown and working.

Many thanks!