Customer user sees no tickets: Solved

[NoKe]

Recently, we have the following problem:

Customer user is created
Customer user logs in (... / customer.pl)
Customer user created his 1 Ticket
-> Ticket does not appear, but he will be prompted to create 1 ticket, but the original ticket is in our System

Hope someone has an answer for me

Addendum: When I look at the client user via the Customer Information Center, the correct number of open and closed tickets is displayed.

[crythias]

Customers will see tickets in "My Tickets" if:
they are members of the group that the ticket is in the queue of the same group
AND
the login of the current user matches the login/customer_user_id (not customer_id) of the ticket.

CustomerGroupSupport off = customer is able to see all groups
CustomerGroupSupport on = customer is a member of CustomerGroupsAlwaysGroups and directly assigned Customers <-> Groups

[NoKe]

Thanks, it works well