Hello
How I've to configure otrs that every admin receives a addNote-notification also when the tickets are closed successfully?
Many thanks.
Note notification
Moderator: crythias
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crythias
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Re: Note notification
Notification event.
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
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Re: Note notification
Which event in the notification event?
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crythias
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Re: Note notification
state change/update.
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
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Re: Note notification
I choose TicketStateUpdate.
Our system merge automatically same tickets. So when one ticket merge to another it sets the state to "closed successfull" and then it send a email thats alright. But after that when I add a note to the merged "closed successfull" ticket I don't receive any email.
Do you have any idea? I tried it with note-ext, note-int..
Our system merge automatically same tickets. So when one ticket merge to another it sets the state to "closed successfull" and then it send a email thats alright. But after that when I add a note to the merged "closed successfull" ticket I don't receive any email.
Do you have any idea? I tried it with note-ext, note-int..
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crythias
- Moderator
- Posts: 10170
- Joined: 04 May 2010, 18:38
- Znuny Version: 5.0.x
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Re: Note notification
You don't receive notifications for things you do, by default.ovron wrote:when I add a note to the merged "closed successfull" ticket I don't receive any email.
Owners of a ticket will receive a notification of new Note that another agent leaves.
Otherwise, article create with filters.
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
Please edit your signature to include your OTRS version, Operating System, and database type.
Click Subscribe Topic below to get notifications. Consider amending your topic title to include [SOLVED] if it is so.
Need help? Before you ask
Please edit your signature to include your OTRS version, Operating System, and database type.
Click Subscribe Topic below to get notifications. Consider amending your topic title to include [SOLVED] if it is so.
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