[solved] Fehlermeldung NotificationAgentTicketEscalation.pm OTRS 5

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steste123
Znuny wizard
Posts: 554
Joined: 25 Sep 2012, 19:04
Znuny Version: OTRS Help Desk
Real Name: Stefan

[solved] Fehlermeldung NotificationAgentTicketEscalation.pm OTRS 5

Post by steste123 »

Hallo zusammen,
nach dem erfolgreichen Upgrade auf OTRS 5 erhalte ich nun folgende Fehlermeldung im Syslog

Code: Select all

Module Kernel/Output/HTML/NotificationAgentTicketEscalation.pm not in @INC (/usr/Custom /usr/Kernel/cpan-lib /usr /usr/sbin/../../Custom /usr/sbin/../../Kernel/cpan-lib /usr/sbin/../.. /opt/otrs/Custom /opt/otrs/Kernel/cpan-lib /opt/otrs/ /etc/perl /usr/local/lib/perl/5.14.2 /usr/local/share/perl/5.14.2 /usr/lib/perl5 /usr/share/perl5 /usr/lib/perl/5.14 /usr/share/perl/5.14 /usr/local/lib/site_perl . /etc/apache2)
Module Kernel/Output/HTML/NotificationAgentTicketEscalation.pm not in @INC (/opt/otrs/Custom /opt/otrs/Kernel/cpan-lib /opt/otrs/ /etc/perl /usr/local/lib/perl/5.14.2 /usr/local/share/perl/5.14.2 /usr/lib/perl5 /usr/share/perl5 /usr/lib/perl/5.14 /usr/share/perl/5.14 /usr/local/lib/site_perl . /etc/apache2)
Module Kernel/Output/HTML/NotificationAgentTicketEscalation.pm not in @INC (/opt/otrs/Custom /opt/otrs/Kernel/cpan-lib /opt/otrs/ /etc/perl /usr/local/lib/perl/5.14.2 /usr/local/share/perl/5.14.2 /usr/lib/perl5 /usr/share/perl5 /usr/lib/perl/5.14 /usr/share/perl/5.14 /usr/local/lib/site_perl . /etc/apache2)
Module Kernel/Output/HTML/NotificationAgentTicketEscalation.pm not in @INC (/usr/Custom /usr/Kernel/cpan-lib /usr /usr/sbin/../../Custom /usr/sbin/../../Kernel/cpan-lib /usr/sbin/../.. /opt/otrs/Custom /opt/otrs/Kernel/cpan-lib /opt/otrs/ /etc/perl /usr/local/lib/perl/5.14.2 /usr/local/share/perl/5.14.2 /usr/lib/perl5 /usr/share/perl5 /usr/lib/perl/5.14 /usr/share/perl/5.14 /usr/local/lib/site_perl . /etc/apache2)

Alle wichtigen Module sind installiert.

o Apache::DBI......................ok (v1.12)
o Apache2::Reload..................ok (v0.13)
o Archive::Tar.....................ok (v1.76)
o Archive::Zip.....................ok (v1.30)
o Crypt::Eksblowfish::Bcrypt.......Not installed! Use: 'apt-get install -y libcrypt-eksblowfish-perl' (optional - For strong password hashing.)
o Crypt::SSLeay....................ok (v0.58)
o Date::Format.....................ok (v2.24)
o DBI..............................ok (v1.622)
o DBD::mysql.......................ok (v4.021)
o DBD::ODBC........................Not installed! Use: 'apt-get install -y libdbd-odbc-perl' (optional - Required to connect to a MS-SQL database.)
o DBD::Oracle......................Not installed! (optional - Required to connect to a Oracle database.)
o DBD::Pg..........................Not installed! Use: 'apt-get install -y libdbd-pg-perl' (optional - Required to connect to a PostgreSQL database.)
o Encode::HanExtra.................Not installed! Use: 'apt-get install -y libencode-hanextra-perl' (optional - Required to handle mails with several Chinese character sets.)
o IO::Socket::SSL..................ok (v1.76)
o JSON::XS.........................ok (v2.32)
o List::Util::XS...................ok (v1.23)
o LWP::UserAgent...................ok (v6.13)
o Mail::IMAPClient.................Not installed! Use: 'apt-get install -y libmail-imapclient-perl' (optional - Required for IMAP TLS connections.)
o IO::Socket::SSL................ok (v1.76)
o ModPerl::Util....................ok (v2.000007)
o Net::DNS.........................ok (v0.66)
o Net::LDAP........................ok (v0.44)
o Template.........................ok (v2.24)
o Template::Stash::XS..............ok (undef)
o Text::CSV_XS.....................ok (v0.90)
o Time::HiRes......................ok (v1.9721_01)
o Time::Piece......................ok (v1.20_01)
o XML::LibXML......................ok
o XML::LibXSLT.....................ok
o XML::Parser......................ok (v2.41)
o YAML::XS.........................ok (v0.38)



Jemand eine Idee?
Last edited by steste123 on 25 Oct 2015, 21:34, edited 1 time in total.
OTRS 5.x - Debian 8 - apache 2.4 - MySQL 5.x
steste123
Znuny wizard
Posts: 554
Joined: 25 Sep 2012, 19:04
Znuny Version: OTRS Help Desk
Real Name: Stefan

Re: Fehlermeldung NotificationAgentTicketEscalation.pm OTRS 5

Post by steste123 »

Log:

[Sun Oct 25 13:19:34 2015][Error][Kernel::Output::HTML::Layout::NavigationBar][2857] Module Kernel/Output/HTML/NotificationAgentTicketEscalation.pm not in @INC (/opt/otrs/Custom /opt/otrs/Kernel/cpan-lib /opt/otrs/ /etc/perl /usr/local/$
[Sun Oct 25 13:20:36 2015][Error][Kernel::Output::HTML::Layout::NavigationBar][2857] Module Kernel/Output/HTML/NotificationAgentTicketEscalation.pm not in @INC (/usr/Custom /usr/Kernel/cpan-lib /usr /usr/sbin/../../Custom /usr/sbin/../.$
[Sun Oct 25 13:21:12 2015][Error][Kernel::Output::HTML::Layout::NavigationBar][2857] Module Kernel/Output/HTML/NotificationAgentTicketEscalation.pm not in @INC (/usr/Custom /usr/Kernel/cpan-lib /usr /usr/sbin/../../Custom /usr/sbin/../.$
[Sun Oct 25 13:23:30 2015][Error][Kernel::Output::HTML::Layout::NavigationBar][2857] Module Kernel/Output/HTML/NotificationAgentTicketEscalation.pm not in @INC (/opt/otrs/Custom /opt/otrs/Kernel/cpan-lib /opt/otrs/ /etc/perl /usr/local/$
[Sun Oct 25 13:23:32 2015][Error][Kernel::Output::HTML::Layout::NavigationBar][2857] Module Kernel/Output/HTML/NotificationAgentTicketEscalation.pm not in @INC (/opt/otrs/Custom /opt/otrs/Kernel/cpan-lib /opt/otrs/ /etc/perl /usr/local/$
[Sun Oct 25 13:30:41 2015][Error][Kernel::Output::HTML::Layout::NavigationBar][2857] Module Kernel/Output/HTML/NotificationAgentTicketEscalation.pm not in @INC (/opt/otrs/Custom /opt/otrs/Kernel/cpan-lib /opt/otrs/ /etc/perl /usr/local/$
[Sun Oct 25 13:30:45 2015][Error][Kernel::Output::HTML::Layout::NavigationBar][2857] Module Kernel/Output/HTML/NotificationAgentTicketEscalation.pm not in @INC (/opt/otrs/Custom /opt/otrs/Kernel/cpan-lib /opt/otrs/ /etc/perl /usr/local/$
[Sun Oct 25 13:31:01 2015][Error][Kernel::Output::HTML::Layout::NavigationBar][2857] Module Kernel/Output/HTML/NotificationAgentTicketEscalation.pm not in @INC (/opt/otrs/Custom /opt/otrs/Kernel/cpan-lib /opt/otrs/ /etc/perl /usr/local/$
[Sun Oct 25 13:31:11 2015][Error][Kernel::Output::HTML::Layout::NavigationBar][2857] Module Kernel/Output/HTML/NotificationAgentTicketEscalation.pm not in @INC (/opt/otrs/Custom /opt/otrs/Kernel/cpan-lib /opt/otrs/ /etc/perl /usr/local/$
[Sun Oct 25 13:31:53 2015][Error][Kernel::Output::HTML::Layout::NavigationBar][2857] Module Kernel/Output/HTML/NotificationAgentTicketEscalation.pm not in @INC (/opt/otrs/Custom /opt/otrs/Kernel/cpan-lib /opt/otrs/ /etc/perl /usr/local/$
[Sun Oct 25 14:18:11 2015][Error][Kernel::Output::HTML::Layout::NavigationBar][2857] Module Kernel/Output/HTML/NotificationAgentTicketEscalation.pm not in @INC (/usr/Custom /usr/Kernel/cpan-lib /usr /usr/sbin/../../Custom /usr/sbin/../.$
OTRS 5.x - Debian 8 - apache 2.4 - MySQL 5.x
KlausNehrer
Znuny ninja
Posts: 1312
Joined: 25 May 2012, 08:51
Znuny Version: OTRS 4
Real Name: Klaus Nehrer

Re: Fehlermeldung NotificationAgentTicketEscalation.pm OTRS 5

Post by KlausNehrer »

Aus dem Bauch heraus schon mal geprüft, ob diese .pm in diesem Pfad existiert?
steste123
Znuny wizard
Posts: 554
Joined: 25 Sep 2012, 19:04
Znuny Version: OTRS Help Desk
Real Name: Stefan

Re: Fehlermeldung NotificationAgentTicketEscalation.pm OTRS 5

Post by steste123 »

Ja habe ich geprüft.
Diese PM gibt es dort nicht - und ist auch in OTRS 5 nicht dort vorgesehen (laut den Paketen)
OTRS 5.x - Debian 8 - apache 2.4 - MySQL 5.x
KlausNehrer
Znuny ninja
Posts: 1312
Joined: 25 May 2012, 08:51
Znuny Version: OTRS 4
Real Name: Klaus Nehrer

Re: Fehlermeldung NotificationAgentTicketEscalation.pm OTRS 5

Post by KlausNehrer »

Vielleicht ein Addon, Plugin oder eigenes Modul?
Was findet sich denn in den Backups?
steste123
Znuny wizard
Posts: 554
Joined: 25 Sep 2012, 19:04
Znuny Version: OTRS Help Desk
Real Name: Stefan

Re: Fehlermeldung NotificationAgentTicketEscalation.pm OTRS 5

Post by steste123 »

Es war immer nur das FAQ-Modul installiert :-/

Nach was meinst du soll ich im Backup schauen? Dort gibt es die Datei :-/

EDIT:

Ich habe eben i.d. SysConfig einen Eintrag gefunden der auf die Datei verweist.

Frontend::Agent::ModuleNotify

Habe den Eintrag deaktiviert (default-wert) und halte euch auf dem laufenden
OTRS 5.x - Debian 8 - apache 2.4 - MySQL 5.x
steste123
Znuny wizard
Posts: 554
Joined: 25 Sep 2012, 19:04
Znuny Version: OTRS Help Desk
Real Name: Stefan

Re: Fehlermeldung NotificationAgentTicketEscalation.pm OTRS 5

Post by steste123 »

Problem scheint behoben.
OTRS 5.x - Debian 8 - apache 2.4 - MySQL 5.x
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