[Solved] Reset custom view - LDAP (Error no config option found)
Moderator: crythias
[Solved] Reset custom view - LDAP (Error no config option found)
Hi,
I was using version 3.3 of the otrs and decided to upgrade to 4.0.9. I took to first uninstall all the modules that are not official (KIX4OTRS, complement and others), but after the upgrade by following the steps of the official documentation, without mistakes, I'm in trouble while trying to access the CMDB . The error occurs only in the general view, the creation and modification of items usually works.
Even after removing the KIX4OTRS still contained some messages it.
Error:
Backend ERROR: OTRS-CGI-10 Perl: 5.16.0 OS: linux Time: Wed Oct 21 14:26:45 2015 Message: No config option found for the view 'Custom'! RemoteAddress: 191.1.200.123 RequestURI: /otrs/index.pl?Action=AgentITSMConfigItem Traceback (3255): Module: Kernel::Output::HTML::LayoutITSMConfigItem::ITSMConfigItemListShow Line: 332 Module: Kernel::Modules::AgentITSMConfigItem::Run Line: 302 Module: Kernel::System::Web::InterfaceAgent::Run Line: 996 Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler Line: 41 Module: (eval) (v1.99) Line: 204 Module: ModPerl::RegistryCooker::run (v1.99) Line: 204 Module: ModPerl::RegistryCooker::default_handler (v1.99) Line: 170 Module: ModPerl::Registry::handler (v1.99) Line: 31
*I checked the Perl modules are all Okay
*My ITSM is version
I am familiar with the technical terms, but some slang expressions and idioms are difficult for me. English is not my native language; please excuse typing errors.
I was using version 3.3 of the otrs and decided to upgrade to 4.0.9. I took to first uninstall all the modules that are not official (KIX4OTRS, complement and others), but after the upgrade by following the steps of the official documentation, without mistakes, I'm in trouble while trying to access the CMDB . The error occurs only in the general view, the creation and modification of items usually works.
Even after removing the KIX4OTRS still contained some messages it.
Error:
Backend ERROR: OTRS-CGI-10 Perl: 5.16.0 OS: linux Time: Wed Oct 21 14:26:45 2015 Message: No config option found for the view 'Custom'! RemoteAddress: 191.1.200.123 RequestURI: /otrs/index.pl?Action=AgentITSMConfigItem Traceback (3255): Module: Kernel::Output::HTML::LayoutITSMConfigItem::ITSMConfigItemListShow Line: 332 Module: Kernel::Modules::AgentITSMConfigItem::Run Line: 302 Module: Kernel::System::Web::InterfaceAgent::Run Line: 996 Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler Line: 41 Module: (eval) (v1.99) Line: 204 Module: ModPerl::RegistryCooker::run (v1.99) Line: 204 Module: ModPerl::RegistryCooker::default_handler (v1.99) Line: 170 Module: ModPerl::Registry::handler (v1.99) Line: 31
*I checked the Perl modules are all Okay
*My ITSM is version
I am familiar with the technical terms, but some slang expressions and idioms are difficult for me. English is not my native language; please excuse typing errors.
Last edited by amdkryn on 03 Feb 2016, 21:48, edited 3 times in total.
OTRS version 5.0.27 (With ITSM), Operating System OpenSuse 12 with Mysql.
Re: No config option found for the view 'Custom'!
Anybody?
OTRS version 5.0.27 (With ITSM), Operating System OpenSuse 12 with Mysql.
Re: No config option found for the view 'Custom'!
I could still does not work, if anyone has a suggestion, I thank now.
OTRS version 5.0.27 (With ITSM), Operating System OpenSuse 12 with Mysql.
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Re: No config option found for the view 'Custom'!
Module: Kernel::Output::HTML::LayoutITSMConfigItem::ITSMConfigItemListShow
No config option found for the view 'Custom'
The View is passed to the system. This is configured somewhere you've provided a custom view.
No config option found for the view 'Custom'
The View is passed to the system. This is configured somewhere you've provided a custom view.
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Re: No config option found for the view 'Custom'!
Thanks for the answer. You know what I should change to remove this Custom?
The file should I change is the /opt/otrs/Kernel/Output/HTML/LayoutITSMConfigItem.pm?
The file should I change is the /opt/otrs/Kernel/Output/HTML/LayoutITSMConfigItem.pm?
OTRS version 5.0.27 (With ITSM), Operating System OpenSuse 12 with Mysql.
Re: No config option found for the view 'Custom'!
I still can not solve and need more tips. Anyone?
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Re: No config option found for the view 'Custom'!
Did you search for in Kernel/Config/Files/ZZZAuto.pm?
Code: Select all
'Custom'
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Re: No config option found for the view 'Custom'!
Reneeb, my ZZZAuto.pm file has no field or value with 'Custom'. Config.pm either.
reneeb wrote:Did you search forin Kernel/Config/Files/ZZZAuto.pm?Code: Select all
'Custom'
OTRS version 5.0.27 (With ITSM), Operating System OpenSuse 12 with Mysql.
Re: No config option found for the view 'Custom'!
The problem is occurring only with my user, how do I reset my view configuration user?amdkryn wrote:Reneeb, my ZZZAuto.pm file has no field or value with 'Custom'. Config.pm either.
reneeb wrote:Did you search forin Kernel/Config/Files/ZZZAuto.pm?Code: Select all
'Custom'
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Re: No config option found for the view 'Custom'!
Check your gear/preferences.amdkryn wrote:The problem is occurring only with my user, how do I reset my view configuration user?
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Re: No config option found for the view 'Custom'!
There is no option to reset view in CMDB in preferences. I use LDAP authentication so I don't manually create users inside OTRScrythias wrote:Check your gear/preferences.amdkryn wrote:The problem is occurring only with my user, how do I reset my view configuration user?
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Re: No config option found for the view 'Custom'!
This has nothing to do with your authentication, but your users preferences. So please, check table user_preferences.amdkryn wrote:There is no option to reset view in CMDB in preferences. I use LDAP authentication so I don't manually create users inside OTRScrythias wrote:Check your gear/preferences.amdkryn wrote:The problem is occurring only with my user, how do I reset my view configuration user?
regards, T.
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Professional KIX-, or OTRS-integration, development and consulting by c.a.p.e. IT - http://www.cape-it.de
For questions and hints regarding KIX(4OTRS) please go to https://forum.kixdesk.com/
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Re: Reset custom view - LDAP (Error no config option found)
How do I delete my preferences in mysql DB? I'm using a test environment so I can make any changes.
OTRS version 5.0.27 (With ITSM), Operating System OpenSuse 12 with Mysql.
Re: Reset custom view - LDAP (Error no config option found)
It worked! Finally ... I used DataBase Browser software and deleted some entries and now I can access the CMDB. I deleted some entries referring to my ID in the table "user_preferences" session_id and session_profile. I'm not sure with was responsible for solving the problem.
OTRS version 5.0.27 (With ITSM), Operating System OpenSuse 12 with Mysql.