Postmaster Filter - Multi Match

Moderator: crythias

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rtocci62
Znuny newbie
Posts: 15
Joined: 29 Jul 2013, 11:07
Znuny Version: 3.0.10

Postmaster Filter - Multi Match

Post by rtocci62 »

Hi, you can assign multiple values to match in X-Header.

I report my case:
The system receives an email with the Body formatted as follows
----------------------------------
Customer: test.ticket
Company: KOS Servizi
Office: Office1
Problem area: Printer System
Scope of the problem: Multifunction
Title: TEST TITLE
Description: TEST DESCRIPTION
----------------------------
I defined the following filter condition

-Filter Condition->Header 1: Body
-Filter Condition->Value 1: Problem area: (.*?)\n+Scope of the problem: (.*?)\n

returning 2 Match groups:
1. Printer System
2. Multifunction

I would like to assign the concat of these 2 values to X-OTRS Service (after the filter X-OTRS Service=Printer SystemMultifunction).
In brief it is possible to extract more match pattern with [***] like [*1*] .. [*2*]

Thanks
reneeb
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Posts: 5018
Joined: 13 Mar 2011, 09:54
Znuny Version: 6.0.x
Real Name: Renée Bäcker
Company: Perl-Services.de
Contact:

Re: Postmaster Filter - Multi Match

Post by reneeb »

Perl / Znuny development: http://perl-services.de
Free Znuny add ons from the community: http://opar.perl-services.de
Commercial add ons: http://feature-addons.de
crythias
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Joined: 04 May 2010, 18:38
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Location: SouthWest Florida, USA
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Re: Postmaster Filter - Multi Match

Post by crythias »

but the scope isn't the service ... the service is the printer.
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
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