[SOLVED] Cant send emails, cant create tickets.

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Lubomirsb
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Posts: 83
Joined: 15 Nov 2013, 15:19
Znuny Version: 4.0.13
Real Name: Lubomir
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[SOLVED] Cant send emails, cant create tickets.

Post by Lubomirsb »

Okey everything was working fine untill yesterday. When i try to create ticket I get this in system log:

Code: Select all

Fri Oct 30 08:43:13 2015	error	OTRS-CGI-10	DNS problem: query timed out
Fri Oct 30 08:43:07 2015	error	OTRS-CGI-10	DNS problem: query timed out
Fri Oct 30 08:43:01 2015	error	OTRS-CGI-10	DNS problem: query timed out
Fri Oct 30 08:42:58 2015	error	OTRS-CGI-10	DNS problem: query timed out
I cant update customer users too getting the same error. In the httpd log i get this :

Code: Select all

ERROR: OTRS-CGI-10 Perl: 5.10.1 OS: linux Time: Fri Oct 30 08:38:31 2015

 Message: Can't perform POST on https://cloud.otrs.com/otrs/public.pl: 500 Can't connect to cloud.otrs.com:443 (Bad hostname)

 RemoteAddress: 192.168.10.1
 RequestURI: /otrs/index.pl?Action=AgentDashboard

 Traceback (2131): 
   Module: Kernel::System::WebUserAgent::Request Line: 244
   Module: Kernel::System::CloudService::Request Line: 332
   Module: Kernel::Output::HTML::DashboardNews::Run Line: 82
   Module: Kernel::Modules::AgentDashboardCommon::_Element Line: 838
   Module: Kernel::Modules::AgentDashboardCommon::Run Line: 555
   Module: Kernel::System::Web::InterfaceAgent::Run Line: 996
   Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler Line: 41
   Module: (eval) (v1.99) Line: 204
   Module: ModPerl::RegistryCooker::run (v1.99) Line: 204
   Module: ModPerl::RegistryCooker::default_handler (v1.99) Line: 170
   Module: ModPerl::Registry::handler (v1.99) Line: 31

ERROR: OTRS-CGI-10 Perl: 5.10.1 OS: linux Time: Fri Oct 30 08:42:58 2015

 Message: DNS problem: query timed out

 RemoteAddress: 192.168.10.1
 RequestURI: /otrs/index.pl?

 Traceback (2134): 
   Module: Kernel::System::CheckItem::CheckEmail Line: 166
   Module: Kernel::Modules::AgentTicketPhone::Run Line: 133
   Module: Kernel::System::Web::InterfaceAgent::Run Line: 996
   Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler Line: 41
   Module: (eval) (v1.99) Line: 204
   Module: ModPerl::RegistryCooker::run (v1.99) Line: 204
   Module: ModPerl::RegistryCooker::default_handler (v1.99) Line: 170
   Module: ModPerl::Registry::handler (v1.99) Line: 31

ERROR: OTRS-CGI-10 Perl: 5.10.1 OS: linux Time: Fri Oct 30 08:43:01 2015

 Message: DNS problem: query timed out

 RemoteAddress: 192.168.10.1
 RequestURI: /otrs/index.pl?

 Traceback (2135): 
   Module: Kernel::System::CheckItem::CheckEmail Line: 166
   Module: Kernel::Modules::AgentTicketPhone::Run Line: 133
   Module: Kernel::System::Web::InterfaceAgent::Run Line: 996
   Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler Line: 41
   Module: (eval) (v1.99) Line: 204
   Module: ModPerl::RegistryCooker::run (v1.99) Line: 204
   Module: ModPerl::RegistryCooker::default_handler (v1.99) Line: 170
   Module: ModPerl::Registry::handler (v1.99) Line: 31

ERROR: OTRS-CGI-10 Perl: 5.10.1 OS: linux Time: Fri Oct 30 08:43:07 2015

 Message: DNS problem: query timed out

 RemoteAddress: 192.168.10.1
 RequestURI: /otrs/index.pl

 Traceback (2131): 
   Module: Kernel::System::CheckItem::CheckEmail Line: 166
   Module: Kernel::Modules::AgentTicketPhone::Run Line: 133
   Module: Kernel::System::Web::InterfaceAgent::Run Line: 996
   Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler Line: 41
   Module: (eval) (v1.99) Line: 204
   Module: ModPerl::RegistryCooker::run (v1.99) Line: 204
   Module: ModPerl::RegistryCooker::default_handler (v1.99) Line: 170
   Module: ModPerl::Registry::handler (v1.99) Line: 31

ERROR: OTRS-CGI-10 Perl: 5.10.1 OS: linux Time: Fri Oct 30 08:43:13 2015

 Message: DNS problem: query timed out

 RemoteAddress: 192.168.10.1
 RequestURI: /otrs/index.pl

 Traceback (2131): 
   Module: Kernel::System::CheckItem::CheckEmail Line: 166
   Module: Kernel::Modules::AgentTicketPhone::Run Line: 1046
   Module: Kernel::System::Web::InterfaceAgent::Run Line: 996
   Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler Line: 41
   Module: (eval) (v1.99) Line: 204
   Module: ModPerl::RegistryCooker::run (v1.99) Line: 204
   Module: ModPerl::RegistryCooker::default_handler (v1.99) Line: 170
   Module: ModPerl::Registry::handler (v1.99) Line: 31
Also I cant see the new updates on the dashboard with this error :

Code: Select all

Can't perform POST on https://cloud.otrs.com/otrs/public.pl: 500 Can't connect to cloud.otrs.com:443 (Bad hostname)
I read somewhere that otrs.DeleteCache.pl helps but didnt helped me.
I use SMPTS for sending email and my information there is correct.

What could it be ?
Last edited by Lubomirsb on 30 Oct 2015, 10:34, edited 1 time in total.
OTRS 3.3.4 ,Centos 6.5
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root
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Re: Cant send emails, cant create tickets.

Post by root »

Check the dns server you've configured (/etc/hosts)
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Lubomirsb
Znuny newbie
Posts: 83
Joined: 15 Nov 2013, 15:19
Znuny Version: 4.0.13
Real Name: Lubomir
Company: Expert-M

Re: Cant send emails, cant create tickets.

Post by Lubomirsb »

root wrote:Check the dns server you've configured (/etc/hosts)
Yes it was dns related problem. Now its solved.
OTRS 3.3.4 ,Centos 6.5
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