i've upgraded from OTRS 4.0.11 to 5.0.1 and I'm getting "Internal Server Error" when I click the "Bulk" link. This is what shows up in the log:
Code: Select all
[Fri Nov 6 17:54:07 2015] -e: Use of uninitialized value $Service{"Criticality"} in hash element at /opt/otrs//Kernel/Modules/AgentTicketActionCommon.pm line 1047.
[Fri Nov 6 17:54:07 2015] -e: Use of uninitialized value within @_ in list assignment at /opt/otrs//Kernel/System/DynamicField/Backend.pm line 410.
[Fri Nov 6 17:54:07 2015] -e: Use of uninitialized value in substitution iterator at /opt/otrs//Kernel/System/TemplateGenerator.pm line 1099.
ERROR: OTRS-CGI-10 Perl: 5.10.1 OS: linux Time: Fri Nov 6 17:54:27 2015
Message: Module Kernel/Output/HTML/Dashboard/GenericStats.pm not in @INC (/opt/otrs/Custom /opt/otrs/Kernel/cpan-lib /opt/otrs/ /usr/local/lib64/perl5 /usr/local/share/perl5 /usr/lib64/perl5/vendor_perl /usr/share/perl5/vendor_perl /usr/lib64/perl5 /usr/share/perl5 . /etc/httpd)
RemoteAddress: 192.168.1.9
RequestURI: /otrs/index.pl?Action=AgentDashboard
Traceback (23486):
Module: Kernel::Modules::AgentDashboardCommon::_Element Line: 756
Module: Kernel::Modules::AgentDashboardCommon::Run Line: 526
Module: Kernel::System::Web::InterfaceAgent::Run Line: 1036
Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler Line: 40
Module: (eval) (v1.99) Line: 204
Module: ModPerl::RegistryCooker::run (v1.99) Line: 204
Module: ModPerl::RegistryCooker::default_handler (v1.99) Line: 170
Module: ModPerl::Registry::handler (v1.99) Line: 31
ERROR: OTRS-CGI-10 Perl: 5.10.1 OS: linux Time: Fri Nov 6 17:54:27 2015
Message: Module Kernel/Output/HTML/Dashboard/MyLastChangedTickets.pm not in @INC (/opt/otrs/Custom /opt/otrs/Kernel/cpan-lib /opt/otrs/ /usr/local/lib64/perl5 /usr/local/share/perl5 /usr/lib64/perl5/vendor_perl /usr/share/perl5/vendor_perl /usr/lib64/perl5 /usr/share/perl5 . /etc/httpd)
RemoteAddress: 192.168.1.9
RequestURI: /otrs/index.pl?Action=AgentDashboard
Traceback (23486):
Module: Kernel::Modules::AgentDashboardCommon::_Element Line: 756
Module: Kernel::Modules::AgentDashboardCommon::Run Line: 526
Module: Kernel::System::Web::InterfaceAgent::Run Line: 1036
Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler Line: 40
Module: (eval) (v1.99) Line: 204
Module: ModPerl::RegistryCooker::run (v1.99) Line: 204
Module: ModPerl::RegistryCooker::default_handler (v1.99) Line: 170
Module: ModPerl::Registry::handler (v1.99) Line: 31
[Fri Nov 06 17:55:12 2015] [error] Can't call method "FatalError" on an undefined value at /opt/otrs//Kernel/Modules/AgentTicketBulk.pm line 37.\n
ERROR: OTRS-CGI-10 Perl: 5.10.1 OS: linux Time: Fri Nov 6 17:56:01 2015
Message: No 'StartActivity' for Process 'Process-bcf6efd2de91ebd723263edd17f17394' found!
RemoteAddress: 192.168.1.9
RequestURI: /otrs/index.pl?Action=AgentTicketStatusView
Traceback (23484):
Module: Kernel::System::ProcessManagement::Process::ProcessStartpointGet Line: 284
Module: Kernel::System::ProcessManagement::Process::ProcessList Line: 218
Module: Kernel::Output::HTML::NavBar::AgentTicketProcess::Run Line: 83
Module: Kernel::Output::HTML::Layout::NavigationBar Line: 2749
Module: Kernel::Modules::AgentTicketStatusView::Run Line: 157
Module: Kernel::System::Web::InterfaceAgent::Run Line: 1036
Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler Line: 40
Module: (eval) (v1.99) Line: 204
Module: ModPerl::RegistryCooker::run (v1.99) Line: 204
Module: ModPerl::RegistryCooker::default_handler (v1.99) Line: 170
Module: ModPerl::Registry::handler (v1.99) Line: 31
Thanks,
GAR.