Hi,
I wanted to upgrade from 4.0.9 to 5.0.1, so I cloned the virtual machine with rsync to another one.
I have two packages which do not have support for OTRS 5 yet, so I removed made config from sysconfig from these packages and then deinstalled them.
The two packages are Znuny4OTRS-ExternalURLJump and Znuny4OTRS-Repo.
Beside this two I have the ITSM Package installed.
After that I followed the instructions from https://otrs.github.io/doc/manual/admin ... ading.html to upgrade.
I upgraded the ITSM from cli, but it gave me some errors: http://pastebin.com/JL3E9SvF ( I removed the notices for better viewing ).
Now I get an error 500 from the webinterface, in the apache logs I find the following error:
[Thu Nov 5 15:22:46 2015] index.pl: Got no ConfigObject! at /opt/otrs/bin/cgi-bin/../../Kernel/Output/HTML/NotificationSchedulerCheck.pm line 30.
Which indicates that an packages does not have been correctly upgraded.
What can I do to get the upgrade working?
Thanks in advance!
Errors upgrading ITSM to 5.0.1
Moderator: crythias
Re: Errors upgrading ITSM to 5.0.1
I wanted to be extra smart, by not deleting the directory and only syncing the content of 5.0.1 to my otrs directory(so I don't have to copy config files and self written webapi again).
But because of that I didn't noticed that otrs.PackageManager does not exist anymore infavor of otrs.Console.pl,so I tried to upgrade an OTRS 5 Package with the OTRS 4 Update process, no wonder thats not working...
With otrs.Console.pl it did work, but it would be useful if the upgrade documentation at otrs would mention that...
But because of that I didn't noticed that otrs.PackageManager does not exist anymore infavor of otrs.Console.pl,so I tried to upgrade an OTRS 5 Package with the OTRS 4 Update process, no wonder thats not working...
With otrs.Console.pl it did work, but it would be useful if the upgrade documentation at otrs would mention that...
-
- Znuny guru
- Posts: 2210
- Joined: 13 Mar 2014, 09:16
- Znuny Version: 6.0.14
- Real Name: Rolf Straub
Re: Errors upgrading ITSM to 5.0.1
So your problem is solved?
Btw, the Znuny Repo is available for 5.x
Btw, the Znuny Repo is available for 5.x
Currently using: OTRS 6.0.14 -- MariaDB -- Ubuntu 16 LTS
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- Znuny newbie
- Posts: 1
- Joined: 08 Dec 2015, 13:12
- Znuny Version: 5.0.4-01
- Real Name: Sebastian W.
Re: Errors upgrading ITSM to 5.0.1
I have the same problem after upgrading from OTRS 4.0.11 to 5.0.4-01 (backup on production machine an restore on test machine via otrs backup/restore scripts done before upgrade).
Login via Web is not possible due to "500 Internal Server Error", this is the error message in the Apache log:
Before the upgrade I deleted all packages with the package manage to be safe.
[edit]ITSM module is not installed, just HelpDesk[/edit]
Any ideas?
Thanks,
Sebastian
Login via Web is not possible due to "500 Internal Server Error", this is the error message in the Apache log:
Code: Select all
[Tue Dec 08 12:07:22.773530 2015] [:error] [pid 9567] [Tue Dec 8 12:07:22 2015] -e: Got no ConfigObject! at /opt/otrs//Kernel/Output/HTML/NotificationSchedulerCheck.pm line 30.\n
[edit]ITSM module is not installed, just HelpDesk[/edit]
Any ideas?
Thanks,
Sebastian
Re: Errors upgrading ITSM to 5.0.1 Internal Server Error
Did someone resolve this issues:
After login:
Internal Server Error
Information in
/var/log/apache2/
[:error] [pid 2003:tid 140033734452992] [Thu Dec 10 22:12:41 2015] -e: Got no ConfigObject! at /opt/otrs//Kernel/Output/HTML/NotificationSchedulerCheck.pm line 30.\n
otrs 5x + itsm 5.0.4
Regards
After login:
Internal Server Error
Information in
/var/log/apache2/
[:error] [pid 2003:tid 140033734452992] [Thu Dec 10 22:12:41 2015] -e: Got no ConfigObject! at /opt/otrs//Kernel/Output/HTML/NotificationSchedulerCheck.pm line 30.\n
otrs 5x + itsm 5.0.4
Regards