How to update to 5.0.2 from 5.0.1

[robmorin2]

I updated from 4 to 5.01 and had several problems... the most prevalent being the customer.pl gui does not have the service type of the ticket showing any more, its just not there. SO i figured i would upgrade to 5.0.2. However following the same procedure going from 4 to 5 spews out many errors...

Is there a certain way to upgrade form 5.0.1 to 5.0.2?

Thanks...

Rob Morin
Montreal, Canada

[RStraub]

Hey there,

you can use the same manual but if you read carefully the first 5 sentences or so, it reads:

Within a single minor version you can skip patch level releases if you want to upgrade. For instance you can upgrade directly from OTRS 5 patchlevel 2 to version 5 patchlevel 6. If you need to do such a "patch level upgrade", you should skip steps 6, 10, 11, 14 and 17.

So no running upgrading scripts etc... did you try that ?