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# --
# Kernel/Config.pm - Config file for OTRS kernel
# Copyright (C) 2001-2015 xxx, http://otrs.com/
# --
# This software comes with ABSOLUTELY NO WARRANTY. For details, see
# the enclosed file COPYING for license information (AGPL). If you
# did not receive this file, see http://www.gnu.org/licenses/agpl.txt.
# --
# Note:
#
# -->> Most OTRS configuration should be done via the OTRS web interface
# and the SysConfig. Only for some configuration, such as database
# credentials and customer data source changes, you should edit this
# file. For changes do customer data sources you can copy the definitions
# from Kernel/Config/Defaults.pm and paste them in this file.
# Config.pm will not be overwritten when updating OTRS.
# --
package Kernel::Config;
use strict;
use warnings;
use utf8;
sub Load {
my $Self = shift;
# ---------------------------------------------------- #
# database settings #
# ---------------------------------------------------- #
# The database host
$Self->{'DatabaseHost'} = '127.0.0.1';
# The database name
$Self->{'Database'} = "otrs";
# The database user
$Self->{'DatabaseUser'} = "otrs";
# The password of database user. You also can use bin/otrs.CryptPassword.pl
# for crypted passwords
$Self->{'DatabasePw'} = 'password';
# The database DSN for MySQL ==> more: "perldoc DBD::mysql"
$Self->{'DatabaseDSN'} = "DBI:mysql:database=$Self->{Database};host=$Self->{DatabaseHost}";
# The database DSN for PostgreSQL ==> more: "perldoc DBD::Pg"
# if you want to use a local socket connection
# $Self->{DatabaseDSN} = "DBI:Pg:dbname=$Self->{Database};";
# if you want to use a TCP/IP connection
# $Self->{DatabaseDSN} = "DBI:Pg:dbname=$Self->{Database};host=$Self->{DatabaseHost};";
# The database DSN for Microsoft SQL Server - only supported if OTRS is
# installed on Windows as well
# $Self->{DatabaseDSN} = "DBI:ODBC:driver={SQL Server};Database=$Self->{Database};Server=$Self->{DatabaseHost},1433";
# The database DSN for Oracle ==> more: "perldoc DBD::oracle"
# $Self->{DatabaseDSN} = "DBI:Oracle://$Self->{DatabaseHost}:1521/$Self->{Database}";
#
# $ENV{ORACLE_HOME} = '/path/to/your/oracle';
# $ENV{NLS_DATE_FORMAT} = 'YYYY-MM-DD HH24:MI:SS';
# $ENV{NLS_LANG} = 'AMERICAN_AMERICA.AL32UTF8';
# ---------------------------------------------------- #
# fs root directory
# ---------------------------------------------------- #
$Self->{Home} = '/opt/otrs';
# ---------------------------------------------------- #
# insert your own config settings "here" #
# config settings taken from Kernel/Config/Defaults.pm #
# ---------------------------------------------------- #
delete $Self->{"Daemon::SchedulerCronTaskManager::Task"}->{"OTRSBusinessAvailabilityCheck"};
#-------------------------------------------------------------------------------------------#
# Firma #
#-------------------------------------------------------------------------------------------#
#-------------------------------------------------------------------------------------------#
# Agenten Authentifizierung #
#-------------------------------------------------------------------------------------------#
$Self->{'AuthModule'} = 'Kernel::System::Auth::LDAP';
$Self->{'AuthModule::LDAP::Host'} = 'server.domain.tld';
$Self->{'AuthModule::LDAP::BaseDN'} = 'OU=Benutzer,OU=Administration,dc=domain,dc=tld';
$Self->{'AuthModule::LDAP::UID'} = 'sAMAccountName';
#$Self->{'AuthModule::LDAP::GroupDN'} = 'CN=otrsagents,OU=Benutzer,OU=Administration,DC=domain,DC=tld';
$Self->{'AuthModule::LDAP::SearchUserDN'} = 'LDAP-USER@domain.tld';
$Self->{'AuthModule::LDAP::SearchUserPw'} = 'password';
$Self->{'AuthModule::LDAP::Params'} = {
port => 389,
timeout => 120,
async => 0,
version => 3,
};
#-------------------------------------------------------------------------------------------#
# Agenten Authentifizierung Sync settings #
#-------------------------------------------------------------------------------------------#
$Self->{'AuthSyncModule'} = 'Kernel::System::Auth::Sync::LDAP';
$Self->{'AuthSyncModule::LDAP::Host'} = 'server.domain.tld';
$Self->{'AuthSyncModule::LDAP::BaseDN'} = 'OU=Benutzer,OU=Administration,dc=domain,dc=tld';
$Self->{'AuthSyncModule::LDAP::UID'} = 'sAMAccountName';
#$Self->{'AuthSyncModule::LDAP::GroupDN'} = 'CN=otrsagents,OU=Benutzer,OU=Administration,DC=domain,DC=tld';
$Self->{'AuthSyncModule::LDAP::SearchUserDN'} = 'LDAP-USER@domain.tld';
$Self->{'AuthSyncModule::LDAP::SearchUserPw'} = 'password';
$Self->{'AuthSyncModule::LDAP::UserSyncMap'} = {
UserFirstName => 'givenName',
UserLastName => 'sn',
UserEmail => 'mail',
};
$Self->{'AuthSyncModule::LDAP::Params'} = {
port => 389,
timeout => 120,
async => 0,
version => 3,
};
#--------------------------------------------------------------------------------------------#
# Kunden Authentifizierung 1 #
#--------------------------------------------------------------------------------------------#
$Self->{'Customer::AuthModule1'} = 'Kernel::System::CustomerAuth::LDAP';
$Self->{'Customer::AuthModule::LDAP::Host1'} = 'server.domain.tld';
$Self->{'Customer::AuthModule::LDAP::BaseDN1'} = 'DC=domain,DC=tld';
$Self->{'Customer::AuthModule::LDAP::UID1'} = 'sAMAccountName';
$Self->{'Customer::AuthModule::LDAP::GroupDN1'} = 'CN=Firma VDI,DC=domain,DC=tld';
$Self->{'Customer::AuthModule::LDAP::SearchUserDN1'} = 'LDAP-USER@domain.tld';
$Self->{'Customer::AuthModule::LDAP::SearchUserPw1'} = 'password';
$Self->{'AuthSyncModule::LDAP::GroupDN1'} = 'CN=Firma VDI,DC=domain,DC=tld';
#--------------------------------------------------------------------------------------------#
# Kundendaten 1 #
#--------------------------------------------------------------------------------------------#
$Self->{CustomerUser1} = {
Name => "Firma VDI",
Module => 'Kernel::System::CustomerUser::LDAP',
Params => {
Host => 'server.domain.tld',
BaseDN => 'OU=Firma VDI,DC=domain,DC=tld',
SSCOPE => 'sub',
UserDN => 'LDAP-USER@domain.tld',
UserPw => 'password',
AlwaysFilter => '(&(objectclass=user)(mail=*@domain.tld))',
},
CustomerKey => 'sAMAccountName',
CustomerID => 'mail',
CustomerUserListFields => ['sAMAccountName', 'cn', 'mail'],
CustomerUserSearchFields => ['sAMAccountName', 'cn', 'mail'],
CustomerUserPostMasterSearchFields => ['mail'],
CustomerUserNameFields => ['givenname', 'sn'],
Map => [
[ 'UserSalutation', 'Title', 'title', 1, 0, 'var' ],
[ 'UserFirstname', 'Firstname', 'givenname', 1, 1, 'var' ],
[ 'UserLastname', 'Lastname', 'sn', 1, 1, 'var' ],
[ 'UserLogin', 'Login', 'sAMAccountName', 1, 1, 'var' ],
[ 'UserEmail', 'Email', 'mail', 1, 1, 'var' ],
[ 'UserCustomerID', 'CustomerID', 'mail', 0, 1, 'var' ],
[ 'UserPhone', 'Phone', 'telephonenumber', 1, 0, 'var' ],
[ 'UserAddress', 'Address', 'postaladdress', 1, 0, 'var' ],
[ 'UserComment', 'Comment', 'description', 1, 0, 'var' ],
],
};
#--------------------------------------------------------------------------------------------#
# Kunden Authentifizierung 2 #
#--------------------------------------------------------------------------------------------#
$Self->{'Customer::AuthModule2'} = 'Kernel::System::CustomerAuth::LDAP';
$Self->{'Customer::AuthModule::LDAP::Host2'} = 'server.domain.tld';
$Self->{'Customer::AuthModule::LDAP::BaseDN2'} = 'DC=domain, DC=tld';
$Self->{'Customer::AuthModule::LDAP::UID2'} = 'sAMAccountName';
$Self->{'Customer::AuthModule::LDAP::GroupDN2'} = 'CN=Firma,DC=domain,DC=tld';
$Self->{'Customer::AuthModule::LDAP::SearchUserDN2'} = 'LDAP-USER@domain.tld';
$Self->{'Customer::AuthModule::LDAP::SearchUserPw2'} = 'password';
$Self->{'AuthSyncModule::LDAP::GroupDN2'} = 'CN=Firma,DC=domain,DC=tld';
#--------------------------------------------------------------------------------------------#
# Kundendaten 2 #
#--------------------------------------------------------------------------------------------#
$Self->{CustomerUser2} = {
Name => "Firma",
Module => 'Kernel::System::CustomerUser::LDAP',
Params => {
Host => 'server.domain.tld',
BaseDN => 'OU=Firma,DC=domain,DC=tld',
SSCOPE => 'sub',
UserDN => 'LDAP-USER@domain.tld',
UserPw => 'password',
AlwaysFilter => '(&(objectclass=user)(mail=*@domain.tld))',
},
CustomerKey => 'sAMAccountName',
CustomerID => 'mail',
CustomerUserListFields => ['sAMAccountName', 'cn', 'mail'],
CustomerUserSearchFields => ['sAMAccountName', 'cn', 'mail'],
CustomerUserPostMasterSearchFields => ['mail'],
CustomerUserNameFields => ['givenname', 'sn'],
Map => [
[ 'UserSalutation', 'Title', 'title', 1, 0, 'var' ],
[ 'UserFirstname', 'Firstname', 'givenname', 1, 1, 'var' ],
[ 'UserLastname', 'Lastname', 'sn', 1, 1, 'var' ],
[ 'UserLogin', 'Login', 'sAMAccountName', 1, 1, 'var' ],
[ 'UserEmail', 'Email', 'mail', 1, 1, 'var' ],
[ 'UserCustomerID', 'CustomerID', 'mail', 0, 1, 'var' ],
[ 'UserPhone', 'Phone', 'telephonenumber', 1, 0, 'var' ],
[ 'UserAddress', 'Address', 'postaladdress', 1, 0, 'var' ],
[ 'UserComment', 'Comment', 'description', 1, 0, 'var' ],
],
};
#---------------------------------------------------------------------------------------#
# Zuordnung OTRS Gruppen aus AD #
#---------------------------------------------------------------------------------------#
# AuthSyncModule::LDAP::UserSyncGroupsDefinition
# (If "LDAP" was selected for AuthModule and you want to sync LDAP
# groups to otrs groups, define the following.)
$Self->{'AuthSyncModule::LDAP::UserSyncGroupsDefinition'} = {
# ldap group
'cn=AbteilungX,o=AbteilungX' => {
# otrs group
'AbteilungX' => {
# permission
rw => 1,
ro => 1,
},
'faq' => {
rw => 0,
ro => 1,
},
},
'cn=AbteilungX,o=AbteilungX' => {
'users' => {
rw => 1,
ro => 1,
},
}
};
#-------------------------------------------------------------------------------------------#
# Firma Ende #
#-------------------------------------------------------------------------------------------#
# $Self->{SessionUseCookie} = 0;
# $Self->{CheckMXRecord} = 0;
# ---------------------------------------------------- #
# ---------------------------------------------------- #
# data inserted by installer #
# ---------------------------------------------------- #
# $DIBI$
# ---------------------------------------------------- #
# ---------------------------------------------------- #
# #
# end of your own config options!!! #
# #
# ---------------------------------------------------- #
# ---------------------------------------------------- #
}
# ---------------------------------------------------- #
# needed system stuff (don't edit this) #
# ---------------------------------------------------- #
use base qw(Kernel::Config::Defaults);
# -----------------------------------------------------#
1;
Besten Dank und einen schönen Freitag.