OTRS4, Scheduler unable to start

Atavius · Post by **Atavius** » 16 Nov 2015, 17:20

Hello,
I just freshly installed OTRS4 for client on Centos 6.5 with MSSQL. I managed to get database connection working, but for some reason that I cant figure out I am unable to get Scheduler running. I can start Cron fine, but when I try to run otrs.Scheduler.pl -a start or otrs.Scheduler.pl -a start -f and then otrs.Scheduler.pl -a status I am still getting Not running! I also found multiple error logs in /var/log/ folder with name SchedulerERR, but all log files are empty.

One other thing that I discovered is that when I run ps -u otrs I get:

Code: Select all

PID TTY          TIME CMD
27247 ?        00:00:00 otrs.Scheduler.

Which stays there till I don't kill it manually. And when I run:

Code: Select all

hostname: Unknown host
httpd (pid  27015) is running...
Checking database connection... Trying to connect to database
DSN         : DBI:ODBC:otrs
DatabaseUser: otrs_admin

Connection successful!
done.
Checking /opt/otrs/bin/otrs.PostMaster.pl ... (active) done.
Checking otrs spool dir... done.

Any idea what might be causing this behavior? I created exactly same setup in virtual machine that is running MYSQL where scheduler is working just fine. Could MSSQL be causing scheduler not starting? Also any idea why are error log files created, but empty?