Hello I am having problem with auto response...Users do not get auto response when they post a ticket. I know that I have setup correctly, the strange thing is that for auto reply and auto remove I have not an option to choose auto response. Maybe is that something I changed in the past days that has the effect I do not know.
Any ideas...I run out of them.
Thanks
Auto response mails is not coming to customers
Moderator: crythias
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stratus66
- Znuny newbie
- Posts: 36
- Joined: 30 Oct 2015, 13:41
- Znuny Version: otrs5
- Real Name: Stratos Misinezis
- Company: IT-Advisor
Re: Auto response mails is not coming to customers
auto follow up: is working but --> cannot edit auto reply --> it has a - sign and auto/reply new ticket is not replying
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stratus66
- Znuny newbie
- Posts: 36
- Joined: 30 Oct 2015, 13:41
- Znuny Version: otrs5
- Real Name: Stratos Misinezis
- Company: IT-Advisor
Re: Auto response mails is not coming to customers
Well I tend to believe that in 5.01 Auto responses deprecated silently from Ticket Notifications. Can anyone confirm that?