Dear All,
There are some cancelled changes created for testing purpose that are reflecting in OTRS. I want to delete them, but cannot see the 'Delete' option for cancelled changes only. I am the admin and see 'Delete' option for all other changes (that are in other states, except cancelled).
Any advice how to delete those changes? I looked this option via generic agent, but couldn't find any. I guess that is applicable for tickets and not CRs.
Your time is highly appreciated!
Regards
Deepak
OTRS v4.0.12
Ubuntu v14.04
MySQL v5.5.41
SOLVED : How to delete a cancelled change?
Moderator: crythias
SOLVED : How to delete a cancelled change?
Last edited by hkshetty on 27 Nov 2015, 08:32, edited 1 time in total.
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reneeb
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Re: How to delete a cancelled change?
You can either enable the delete option, delete the change and disable the option or you can use commandline tools. In OTRS4 it's bin/otrs.ITSMChangeDelete.pl and in OTRS5 it's bin/otrs.Console.pl Admin::ITSM::Change::Delete
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SOLVED : How to delete a cancelled change?
Thanks Renee! I appreciate your time!