Create tickets only with customer portal

[nicwanz]

Hi to all,
in these days I'vw started using OTRS and all works fine but I have a question.
I enabled the customer portal and I need to enable user/customers to open ticket only using this portal and not with email.
The problem is that after ticket creation user/customers need to answers by email and/or customers portal.
Is this possibile? I haven't still find a solution.

Best regards
Nicola

[crythias]

1) Default PostmasterQueue Junk with AutoReply "Sorry, don't submit via email"
2) Generic Agent delete from Junk every 10 minutes
3) Default queue for Customer Web "Main" or whatever.
4) all followups via email won't move queues unless X-OTRS-Followup-Queue is set via your PostMaster Filter.

[nicwanz]

Thanks very much, asasp i will do a test.
Best regard
Nicola

[nicwanz]

It works!!!
Tks a lot

Nicola