Hello,
we are generating tickets utilizing soap and we would like automatically set watcher for certain type of tickets on designated agents. I looked
around and found this reference in API manual:
TicketWatchSubscribe()
to subscribe a ticket to watch it
my $Success = $TicketObject->TicketWatchSubscribe(
TicketID => 111,
WatchUserID => 123,
UserID => 123,
);
I understand how this works, but I cant figure out how to call this through soap. Is something like this possible?
Set watcher using SOAP
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Re: Set watcher using SOAP
I don't know if this work with the GenericInterface out of the box, but you can use the xml-rpc interface (rpc.pl)
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Use a test system - always.
Do you need professional services? Check out https://www.znuny.com/
Do you want to contribute or want to know where it goes ?