Help in definining new cronjobs in OTRS 5

[Treuz]

Hello,

i've upgraded from OTRS 4 to 5 and i need some help for "translating" the old cronjobs in the new platform.

Prior to version 5 i used an embedded Perl script with all the options defined in the cron commad:

Code: Select all

/opt/otrs/bin/otrs.GenerateStats.pl -n 10013 -f Print -s "OTRS Service <sender@mycompany.com>" -r me@mycompany.com -m "Mail Body" >/dev/null

But now cronjobs are managed by OTRS Daemon and the corresponding command is changed as follows:

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/opt/otrs/bin/otrs.Console.pl Maint::Stats::Generate --number 10013 --format Print --mail-sender 'OTRS Service <sender@mycompany.com>' --mail-recipient me@mycompany.com --mail-body 'Mail Body'

If i launch this command from prompt i have no problem, and the report is successfully sent. By the way I'm having problem in configuring the corresponding command in the GUI, i tried with the options below:

ScreenShot200.png

But i guess that the command is malformed since i got some errors in otrs.log:

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[Tue Nov 24 09:10:13 2015][Error][Kernel::System::Daemon::DaemonModules::BaseTaskWorker::_HandleError][51] There was an error executing Execute() in Kernel::System::Console::Command::Maint::Stats::Generate: Error: please provide option '--number'.

Generate (and send, optional) statistics which have been configured previously in the OTRS statistics module.

Usage:
 otrs.Console.pl Maint::Stats::Generate --number ... [--params ...] [--target-filename ...] [--target-directory ...] [--format ...] [--separator ...] [--with-header] [--timezone ...] [--language ...] [--mail-sender ...] [--mail-recipient ...(+)] [--mail-body ...]

Options:
 --number ...                   - Statistic number as shown in the overview of AgentStats.
 [--params ...]                 - Parameters which should be passed to the statistic (e.g. Year=1977&Month=10, not for dynamic statistics).
 [--target-filename ...]        - Filename for the generated file.
 [--target-directory ...]       - Directory to which the generated file should be written (e.g. /output/dir/). If a target directory is provided, no email will be sent.
 [--format ...]                 - Target format (CSV|Excel|Print) for which the file should be generated (defaults to CSV).
 [--separator ...]              - Defines the separator in case of CSV as target format (defaults to ';').
 [--with-header]                - Adds a heading line consisting of statistics title and creation date in case of Excel or CSV as output format.
 [--timezone ...]               - Target time zone (e.g. +2) for which the file should be generated (only provided, if the system use UTC as system time, the TimeZoneUser feature is active and for dynamic statistics).
 [--language ...]               - Target language (e.g. de) for which the file should be generated (will be OTRS default language or english as fallback if left empty).
 [--mail-sender ...]            - Email address which should appear as sender for the generated file.
 [--mail-recipient ...(+)]      - Recipient email address to which the generated file should be send.
 [--mail-body ...]              - Body content for the email which has the generated statistics file attached.
 [--help]                       - Display help for this command.
 [--no-ansi]                    - Do not perform ANSI terminal output coloring.
 [--allow-root]                 - Allow root user to execute the command.

I really don't know how to write my command in the GUI, can anybody point me in the right direction?

Thanks in advance,
Treuz

[crythias]

http://otrs.github.io/doc/manual/admin/ ... aemon.html
It appears to be that you send the key/param then the value.

[Treuz]

Thank you for your answer but the link isn't working.

I don't understand what you mean: i don't know exactly what "Param" means. I wrongly supposed that was an equivalent for "options", since normally i need to specify options for the command instead of Parameters. Could you please be more specific?

Don't know if this can help but I have the following in my ZZZAuto.pm:

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$Self->{'Daemon::SchedulerCronTaskManager::Task'}->{'Custom1'} =  {
  'Function' => 'Execute',
  'MaximumParallelInstances' => '1',
  'Module' => 'Maint::Stats::Generate',
  'Params' => [
    '--number',
    '10012',
    '--format',
    'print',
    '--mail-sender',
    '\'OTRS Service <sender@mycompany.com>\'',
    '--mail-recipient',
    'me@mycompany.com',
    '--mail-body',
    '\'Mail Body\''
  ],
  'Schedule' => '10 09 * * 1-5',
  'TaskName' => 'Custom1'
};

I just need to understand how i can specify options like --mail-sender or --mail-body

Thank you,
Treuz

[crythias]

unfortunately, I think you might guess the "answer" being one param per space delimited word.

[Treuz]

I'm sorry crythias but your answers are confusing me.

[crythias]

Code: Select all

'"one',
'entry',
'per',
'space',
'delimited',
'word."'

[Treuz]

Thank you crythias, i finally managed to get it work.

My syntax was correct: one entry per row.

The error was about the --format options that need Print with capital "P".