customer user versus customer

[pensions2c]

hello,

in otrs 3.2 we had customers and company.
In otrs 5.02 we have customer and customer user.

we don't understand the différence between customer and customer user.
we don't find information about this in the manuals and with google.

I hope somebody could explain us what is the différence between customer user and customer, and why the notion of company had disapeared ?

best regards

[crythias]

Customer=Company
CustomerUser=login

Probably because default action for OTRS is to use the email address of the sender as customer_id which isn't a company.

[pensions2c]

so, a customer user is a single person
and a customer is a group of persons from the same company.

is 't correct ?
is 't possible to replace "customer user" by "Client" and "customer" by "Entreprise" in the fr.pm ?

Thank you a lot.

[crythias]

and a customer is a group of persons from the same company.

or department or ... whatever reason one might consider the same customer_id for multiple customer_users.

is 't possible to replace "customer user" by "Client" and "customer" by "Entreprise" in the fr.pm ?

maybe, but probably suggest using the fr_Custom.pm

https://github.com/OTRS/otrs/blob/rel-5 ... _Custom.pm
cp xx_Custom.pm to fr_Custom.pm
edit fr_Custom.pm and change xx_Custom to fr_Custom

Code: Select all

package Kernel::Language::xx_Custom;

Add translations as needed.

[pensions2c]

OK, thank you.