[Solved] Missing info after migrating OTRS 4 from appliance to Ubuntu 14.04

[wolf97084]

I am currently running OTRS 4 Appliance but need to migrate OTRS 4 to Ubuntu 14.04.

I installed OTRS 4 on Ubuntu 14.04, backed up and restored database, copied all modified files in appliance /opt/otrs to Ubuntu's /opt/otrs. The new OTRS 4 on Ubuntu does run but is missing information on agent dashboard panel.

First my queues (verified they exist in database), but does not show on the panel. Event Calendar shows nothing. Open tickets are displayed but missing the 4 most recent tickets.

I looked at some posts mentioning otrs.Console.pl but I don't have it. Is that a problem as well?

I am thinking maybe there are files I missed to copy?? Or I need to actually stop my old OTRS appliance first before copying files?

Any insight is greatly appreciated.

[jojo]

OTRS does not have the otrs.Console.pl command, so this does not apply.

Before dumping and copying databse you should stop fetching mails and the webserver on the appliance.

Files you should copy:

Kernel/Config.pm
Kernel/Config/GenericAgent.pm (if changed)
Kernel/Config/Files/ZZZAuto.pm

[wolf97084]

I found out the root of the problem is because I didn't copy and migrate the folders and files under /opt/otrs/var/tmp/

Thank you for your help.