Hi,
We will be adding some new agents for a new department to our OTRS install, but they handle their own customers and we don't want them to be able to view the existing ones, but at the same time, we would like to let them add their own customers to the system and only visible to them. Is this possible to accomplish ?
Ideas ?
Thanks.
Allow some agents to only view/edit some customers
Moderator: crythias
Allow some agents to only view/edit some customers
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reneeb
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Re: Allow some agents to only view/edit some customers
Only with addons: xxx had one to achieve this for agents that are stored in a LDAP backend and there is http://feature-addons.de/otrs/Customer% ... stomerUser (website in German) for the DB backend. For the second one you can define tags and a customer can have one ore more tags. And you define what roles can see which tags.
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Re: Allow some agents to only view/edit some customers
Thanks for the reply, but that addon is WAY too expensive for a 10 -15 ppl company.reneeb wrote:Only with addons: xxx had one to achieve this for agents that are stored in a LDAP backend and there is http://feature-addons.de/otrs/Customer% ... stomerUser (website in German) for the DB backend. For the second one you can define tags and a customer can have one ore more tags. And you define what roles can see which tags.
It's a pitty that it can't be done with the standard OTRS
Want to run OTRS on docker ? checkout my OTRS on docker HOWTO | Project's github page