Alter subject lines of sent e-mail's

[Varsas]

Hi.

I would like to remove (or move) the ticket number from e-mail notifications about new tickets. This is so that it is easier to see information about tickets on low resolutions displays (like mobile phones). Agents don't really care about the ticket number, they do care about the contents of the subject, but at the moment they can only read the ticket number. This is made worse by the e-mail's coming from: "OTRS Notification Master <my email@me.com>" which is also displayed, and is quite long.

I have already changed the agent::new ticket notification so that it only contains the subject, but something is adding: [Ticket#<ticket number>] to the start of the subject of the notification e-mail.

Can this be changed? Removing it or moving it to the end instead of the start would be fine.

Thanks in advance!

OTRS 3.3.8

[root]

Checkout Ticket Core::Ticket in the SysConfig

[Varsas]

Great, altered:

Ticket::SubjectFormat

and that does what I want. Thanks.

[MadKeeper]

Hey,

I've got a similar issue, but mine is that the subject line contains the tickets number twice
[Ticket#8900005] *Subject* Reference #8900005

I don't think I've made this change as it's quite an obvious error, I would prefer to keep the [Ticket#xxxxxx] but if I can't get rid of the Reference #xxxxxx then I suppose I'll have to remove it from the SysConfig Ticket section.

How would this affect the system ability to recognise replies from the client?

Thanks,