ACL's

[ifraile]

Hi all.

One of my agents is working full time for one of my customers.
I'd like to allow this agent to create tickets just for this customer and hide all other customers from the Customer User search box during ticket creation.
I've tried to create an ACL with:

Match Settings --> Properties --> User --> "Username"
Change Setting --> Possible --> Ticket --> CustomerUserID --> "user@customer.com"

but it's not working at all.
Any idea about what I'm doing wrong?

If possible I'd like also to restrict "Customer" and "Search" tabs for this agent, although this is not critical at all.

Thanks in advance

[reneeb]

To restrict access to customer information is not possible in stock OTRS. You need to develop an addon or buy one... For LDAP backends there is (at least there was) an addon from xxx and for the OTRS DB as the customer backend there is http://feature-addons.de/otrs/Customer% ... stomerUser

[ifraile]

Thanks for Your answer reneeb.
I'll have a look at those.