OTRS 3.1.2 Close New Ticket upon Arrival.

[PedFastTech]

OTRS 3.1.2

We have an order entry system and when the customer creates an order, I'd like to:

1. Send an email to a specific address that OTRS sits on; and
2. OTRS to create a ticket in that address' queue, and send a "Welcome" email as auto reply, with helpful tips and tricks; and
3. Close the ticket. We allow reopen on reply, so customer is invited to reply to the email with questions.

1 and 2 are done and work properly.

I am trying a postmaster filter to close the ticket:

Filter condition is: X-OTRS-QUEUE = "New Orders" which is the queue into which those tickets go.

Set Email Headers is: X-OTRS-State = "closed successful"

The ticket creates correctly but sits in the "new" state.

I know that I am doing something wrong; I just can't see the path to get this done.

Can anyone offer help?

Thanks.
John.

[crythias]

PostMasterFilter doesn't know the queue, but it does know the To. If To isn't available, add it in SysConfig.