4.0.1 Upgrade Problems

[NewUser]

Hello,

iam trying to upgrade my otrs from version 3.3.1 to 4.0.1. When iam running the DBUpdate-to-4.pl script, i get the following error:

Code: Select all

Step 5 of 15: Migrate ProcessManagement Dynamic Field Types...  Process Management dynamic field for Process ID configuration is invalid!
error.

Any ideas?


Greetings

[Giulio Soleni]

Hi
version 4.0.1 is pretty old... you should update to the last available 4.0.x release that today (23rd december 2015) is 4.0.14
(check it out within http://ftp.otrs.org/pub/otrs/)
Once updated to the last available 4.0.x relese my suggestion is to update to the last available 5.0.x version.

Giulio

[crythias]

Process Management dynamic field for Process ID configuration is invalid!

This means what it says on the tin:

the DynamicField that holds the Process ID for processes is invalid.

In Admin, DynamicFields, look for the ProcessManagementProcessID (and while you're at it, ProcessManagementActivityID) and make sure they aren't marked invalid.

If, for some reason, you've renamed the field within SysConfig for the DynamicField you're using to hold the ProcessID, make sure that field actually exists and is valid.

If you don't understand this at this point, please let us know, but chances are you marked that dynamic field invalid.

[NewUser]

Hello,

thanks for your answers. I checked the dynamic field and both, ProcessManagementProcessID and ProcessManagementActivityID are marked as valid...