When is generated a new ticket and select a customer in the "Customer User" the following message appears: "Error during communication AJAX Error: Internal Server Error" and the information field "Customer ID" is not updated, either the "customer Information" on the right panel.
This error appears since CustomerCompanySupport was activated in the CustomerUser section, within the Config.pm.
We are working with OTRS version 3.3.9.
I would greatly appreciate your help to solve it.
Error during AJAX communication. Error: Internal Server Error
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Re: Error during AJAX communication. Error: Internal Server Error
Internal Server Error shows in apache error logs. What do they say?
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
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Re: Error during AJAX communication. Error: Internal Server Error
In Apache error log show this messages:
Malformed UTF-8 character (unexpected non-continuation byte 0x61, immediately after start byte 0xed) in substitution (s///) at /opt/otrs//Kernel/Output/HTML/Layout.pm line 682.
Malformed UTF-8 character (unexpected non-continuation byte 0x61, immediately after start byte 0xed) in pattern match (m//) at /opt/otrs//Kernel/Language.pm line 245.
Malformed UTF-8 character (unexpected end of string) in substitution (s///) at /opt/otrs//Kernel/Output/HTML/Layout.pm line 1918.
Malformed UTF-8 character (unexpected end of string) in substitution (s///) at /opt/otrs//Kernel/Output/HTML/Layout.pm line 1942.
Malformed UTF-8 character (unexpected end of string) in substitution (s///) at /opt/otrs//Kernel/Output/HTML/Layout.pm line 1943.
Malformed UTF-8 character (unexpected end of string) in substitution (s///) at /opt/otrs//Kernel/Output/HTML/Layout.pm line 1944.
Malformed UTF-8 character (unexpected end of string) in substitution (s///) at /opt/otrs//Kernel/Output/HTML/Layout.pm line 1945.
Malformed UTF-8 character (unexpected non-continuation byte 0x66, immediately after start byte 0xe9) in substitution (s///) at /opt/otrs//Kernel/Output/HTML/Layout.pm line 682.
Malformed UTF-8 character (unexpected non-continuation byte 0x66, immediately after start byte 0xe9) in pattern match (m//) at /opt/otrs//Kernel/Language.pm line 245.
Malformed UTF-8 character (unexpected non-continuation byte 0x6e, immediately after start byte 0xf3) in substitution (s///) at /opt/otrs//Kernel/Output/HTML/Layout.pm line 682.
Malformed UTF-8 character (unexpected non-continuation byte 0x6e, immediately after start byte 0xf3) in pattern match (m//) at /opt/otrs//Kernel/Language.pm line 245.
Malformed UTF-8 character (unexpected non-continuation byte 0x61, immediately after start byte 0xed) in substitution (s///) at /opt/otrs//Kernel/Output/HTML/Layout.pm line 724.
Malformed UTF-8 character (unexpected non-continuation byte 0x66, immediately after start byte 0xe9) in substitution (s///) at /opt/otrs//Kernel/Output/HTML/Layout.pm line 724.
Malformed UTF-8 character (unexpected non-continuation byte 0x6e, immediately after start byte 0xf3) in substitution (s///) at /opt/otrs//Kernel/Output/HTML/Layout.pm line 724.
Malformed UTF-8 character (unexpected non-continuation byte 0x61, immediately after start byte 0xed) in substitution (s///) at /opt/otrs//Kernel/Output/HTML/Layout.pm line 682.
Malformed UTF-8 character (unexpected non-continuation byte 0x61, immediately after start byte 0xed) in pattern match (m//) at /opt/otrs//Kernel/Language.pm line 245.
Malformed UTF-8 character (unexpected end of string) in substitution (s///) at /opt/otrs//Kernel/Output/HTML/Layout.pm line 1918.
Malformed UTF-8 character (unexpected end of string) in substitution (s///) at /opt/otrs//Kernel/Output/HTML/Layout.pm line 1942.
Malformed UTF-8 character (unexpected end of string) in substitution (s///) at /opt/otrs//Kernel/Output/HTML/Layout.pm line 1943.
Malformed UTF-8 character (unexpected end of string) in substitution (s///) at /opt/otrs//Kernel/Output/HTML/Layout.pm line 1944.
Malformed UTF-8 character (unexpected end of string) in substitution (s///) at /opt/otrs//Kernel/Output/HTML/Layout.pm line 1945.
Malformed UTF-8 character (unexpected non-continuation byte 0x66, immediately after start byte 0xe9) in substitution (s///) at /opt/otrs//Kernel/Output/HTML/Layout.pm line 682.
Malformed UTF-8 character (unexpected non-continuation byte 0x66, immediately after start byte 0xe9) in pattern match (m//) at /opt/otrs//Kernel/Language.pm line 245.
Malformed UTF-8 character (unexpected non-continuation byte 0x6e, immediately after start byte 0xf3) in substitution (s///) at /opt/otrs//Kernel/Output/HTML/Layout.pm line 682.
Malformed UTF-8 character (unexpected non-continuation byte 0x6e, immediately after start byte 0xf3) in pattern match (m//) at /opt/otrs//Kernel/Language.pm line 245.
Malformed UTF-8 character (unexpected non-continuation byte 0x61, immediately after start byte 0xed) in substitution (s///) at /opt/otrs//Kernel/Output/HTML/Layout.pm line 724.
Malformed UTF-8 character (unexpected non-continuation byte 0x66, immediately after start byte 0xe9) in substitution (s///) at /opt/otrs//Kernel/Output/HTML/Layout.pm line 724.
Malformed UTF-8 character (unexpected non-continuation byte 0x6e, immediately after start byte 0xf3) in substitution (s///) at /opt/otrs//Kernel/Output/HTML/Layout.pm line 724.
Re: Error during AJAX communication. Error: Internal Server Error
Apparently the problem was that the combos contains accents in his values in the companies section.
Regards,
Ramiro
Regards,
Ramiro