automatically encrypt all emails?

[inwiwo]

Hi all,

is it possible to encrypt all emails (agent notifications and replies to customers) by default if the public key is present? Notifications to agents are not encrypted at all and replies to customers are only encrypted after manually selecting the key from the dropdown.

We use Enigmail in Thunderbird and in there you can set encryption by default without the need for user intervention. I'd like to have the same functionality in OTRS.

If it's not possible to set it in the GUI, would it be possible to "hack" the mail send command in a way that it looks in the keyring whether the recipient's public key is available and encrypts the email?

Thanks for your answers

[jojo]

Hi,

currently this is not possible.

[inwiwo]

Hi,

currently this is not possible.

bummer

But thanks for the quick reply. At least I don't need to search further.

[crythias]

note that if your MTA encrypts all mail you probably don't need OTRS to do it.

[inwiwo]

note that if your MTA encrypts all mail you probably don't need OTRS to do it.

Good point. I could look into this. The only thing is that, if a customer sends an encrypted email, OTRS will decrypt the message in the ticket view. But the notification sent to the agent will only contain

<snip>
- no text message => see attachment -
<snip>

I don't need this text to be encrypted

It looks like the only way I could achieve what I want is, to disable PGP in OTRS and set up an email server, which decrypts incoming and encrypts outgoing messages.

[jojo]

for sure this functionality can be developed. You might suggest it to marketing@otrs.com or fund it (sales@otrs.com) or develop it and send a pull request via github

[root]

It looks like the only way I could achieve what I want is, to disable PGP in OTRS and set up an email server, which decrypts incoming and encrypts outgoing messages.

Maybe https://www.ciphermail.com/ is an option. There's an AGPL licensed Community edition available.