mysql - update dynamic field value

[FelipeIP]

Hi, I would like to know if someone knows which tables I need to update/insert to fill the dynamic values. I tried the tables "dynamic_field_value" and "ticket_history". There are values now for the ticket that i am trying, but looking on the web page the dynamic values are empty and in the reports the values came blank.

thank you.

[jojo]

Never manually insert or delete anything in the database!

[reneeb]

You should not update the db directly. This can lead to inconsistencies. Furthermore OTRS uses caching, so database changes will show up when the caches expired. You should use the API: http://otrs.perl-services.de/docs/otrs/ ... ckend.html -> ValueSet()

[FelipeIP]

Thank you for the advice guys. Like [reneeb] says, the problem was the caching. When it expired the dynamic values were update. Now problem solved.

Again, thank you.