Possible to hide agenticketphone button?

[MCAZN]

Hello,

Is it possible to hide the agentticketphone button for certain users? I know how to disable it but it still has to be visible for some users.

Thanks,
M

[reneeb]

Change the group for that action in the SysConfig. And add all users that are allowed to see that action to the group (or better use roles).

[MCAZN]

I made a group but still everyone sees the button in the top.

[MCAZN]

Btw thanks for your reply.

I also tried to use a role but still every OTRS user sees the button

[rkoots]

Hi All.

I am new to otrs.

I need to access restriction to certain queue based on agents..

like few agents should not be allowed to view specific queue.

Can anyone help me in this?

[christopher]

You can assign the agent to a group and the group to a queue.
You can even do the same with customer, if you activate CustomerGroupSupport.