Locking tickets

Moderator: crythias

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machadoa
Znuny advanced
Posts: 101
Joined: 11 Dec 2015, 17:36
Znuny Version: 5.0.5

Locking tickets

Post by machadoa »

Hello

I would like to know what is the purpose of locking tickets ?

Thanks
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RStraub
Znuny guru
Posts: 2210
Joined: 13 Mar 2014, 09:16
Znuny Version: 6.0.14
Real Name: Rolf Straub

Re: Locking tickets

Post by RStraub »

When you lock a ticket, you show all the other agents that someone (you) is working on it, so that they won't waste time working on it as well.
Currently using: OTRS 6.0.14 -- MariaDB -- Ubuntu 16 LTS
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machadoa
Znuny advanced
Posts: 101
Joined: 11 Dec 2015, 17:36
Znuny Version: 5.0.5

Re: Locking tickets

Post by machadoa »

OKK ! Thank you ;)
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