Little OTRS 5 migration problem

[Niels2570]

Hi,

Last week I've migrated from OTRS 4.0.15 to 5.0.6, I thought everything went fine until I noticed that when I'm in a ticket and
hover with my mouse over the dropdown menu People or the Miscellaneous menu option that this isn't working ,
the dropdown menu isn't showing ?

Screenshot-1.png

I don't have any errors in my logs, did I perhaps forget something or is there some parameter not activated ?

Regards,
Niels

[reneeb]

Open the developer tools of your browser (F12 or Ctrl+Shift+i) and check the javascript console. This seems to be a JavaScript issue...

[Niels2570]

I've just tried that and I see no errors in the developer tools.

[wurzel]

Hi,

delete all otrs caches on the linux machine and on your browser, and check sysconfig MenuModule (+ reset settings to default)

should work fine

Florian

[Niels2570]

Hi Florian,

I have already removed the cache, did a stop/start, removed my cache from the browser.

Code: Select all

-bash-4.2$ /opt/otrs/bin/otrs.Console.pl Maint::Cache::Delete
Deleting cache...
Done.
-bash-4.2$  /opt/otrs/bin/otrs.Console.pl Maint::Session::DeleteAll
Deleting all sessions...
  0a3dIoWhaZRLwks9OupIKLalrxVQ4Bdg
  YwtdbsqU20L8FLfcDPJnVtawjmLuP1r6
Done.

In SysConfig I don't see any reset setting to default, when I search for MenuModule I get 4 results

Screenshot.png

In all of them I just did an update, afterwards I've stopped and started the system again, but nothing changed ;-(
I also tried from different browsers but the problem stays there ;(

Regards,
Niels

[Niels2570]

The error is related to the file ZZZAuto.pm, I installed a new OTRS 5 and saw that this one was much smaller than mine.

When I replaced it and restarted it, it was working.