One customer of ours would like to receive all auto reply emails from all of their employees tickets in a mailbox, is this possible in OTRS? (I've looked around but cannot seem to find it) Thanks in advance!
I'm running OTRS 5.0.6
[SOLVED] How to add a CC to the auto reply autoresponse
Moderator: crythias
[SOLVED] How to add a CC to the auto reply autoresponse
Last edited by JeroenB on 17 Feb 2016, 14:05, edited 1 time in total.
Re: How to add a CC to the auto reply autoresponse
I am not sure if i understood your wish correctly, but my solution is the following:
In Ticket Notification Management chose necessary events, don't forget to chose ticket Filter for particular customer, and then insert email address into "Additional recipient email addresses:"
In Ticket Notification Management chose necessary events, don't forget to chose ticket Filter for particular customer, and then insert email address into "Additional recipient email addresses:"
Re: How to add a CC to the auto reply autoresponse
Thank you rick20! works like a charm 