Hi there ppl,
I would like to know if the following its possible or not.
We have 3 Queues:
- Financial
- Commercial
- Support
We have like 10 people working in my company, and from 10 guys, 5 are from IT Support.
So, every time our 5 guys need to open a ticket its allways (or almost allways) to our Support Queue.
I already saw how to set default queue in Customer ticket (Ticket::Frontend::CustomerTicketMessage###QueueDefault), but i can't find the option to do that in Agent Ticket.
Thanks in advance for your help.
Agent Default Queue
Moderator: crythias
-
RodrigoPetter
- Znuny newbie
- Posts: 51
- Joined: 10 Aug 2015, 20:02
- Znuny Version: 5.0.0
Re: Agent Default Queue
You can use an ACL like this:
In role you must replace by the role of yours Support agents.
I don't know if exist another way.
Have you tryed in the user personal preferences change the option "My queues"?
I don't know if exist another way.
Have you tryed in the user personal preferences change the option "My queues"?
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Re: Agent Default Queue
Hey RodrigoPetter,
I appreciate, again, for your help but i can't put that setup to work.
The only thing that shows in Queue is Support with your configuration. And what we need is to be filled automatically after we click on Phone Ticket or Mail Ticket.
Once again, thanks in advance for your help.
I appreciate, again, for your help but i can't put that setup to work.
The only thing that shows in Queue is Support with your configuration. And what we need is to be filled automatically after we click on Phone Ticket or Mail Ticket.
Once again, thanks in advance for your help.