Menu Admin doesn't work when clicked.

[RodrigoPetter]

After update to OTRS 5 the item admin in the navbar menu stopped working.

orserro.png

If you look at the image above, You'll see that is an "ul" element inside the 'li' of the admin item.
If I remove the 'ul' the menu start to work again. But I don't know from where this item is coming. Maybe from the "Frontend::Admin::Module Registration" configuration.
Someone knows how to fix it?

[jjurkus]

Have you tried these options?

Code: Select all

# su -c "/opt/otrs/bin/otrs.Console.pl Maint::Loader::CacheCleanup" -s /bin/bash otrs
# su -c "/opt/otrs/bin/otrs.Console.pl Maint::Loader::CacheGenerate" -s /bin/bash otrs

[RodrigoPetter]

I tried and it does not worked

[galaxis]

hello,

I know it's an old post but actualy I'm having the same issue ...
Admin tab doesn't work when I click on it but it works when I made a right click and open in a new firefox tab..

Did you find a solution ?

Best regards,
Alexis.

[RStraub]

Whoa guys, I had the same problem but I thought it's because of our many customizations.

The problem is, that the sysconfig thinks there are sub-menus, so on a click you are not redirected but an (empty) dropdown opens. My solution was to look through the ZZZ files to find where the sub for the admin came from.

Try to go to the SysConfig (you have to manually enter the URL "index.pl?Action=AdminSysConfig" ) and reset:

Code: Select all

Framework -> Frontend::Admin::ModuleRegistration -> Frontend::Module###AdminCustomerCompany

[galaxis]

Whoa guys, I had the same problem but I thought it's because of our many customizations.

The problem is, that the sysconfig thinks there are sub-menus, so on a click you are not redirected but an (empty) dropdown opens. My solution was to look through the ZZZ files to find where the sub for the admin came from.

Try to go to the SysConfig (you have to manually enter the URL "index.pl?Action=AdminSysConfig" ) and reset:

Code: Select all

Framework -> Frontend::Admin::ModuleRegistration -> Frontend::Module###AdminCustomerCompany

Damn .. It worked !!
I have absolutly no idea why but thanks !

I was blocked on this issue since 3 weeks now .. Many many thanks

[RStraub]

You are very welcome Guess that's an actual bug then, but I don't feel like reproducing it.