When i "move" a ticket i need to change state the ticket. Actualy can choose something state but i need add more. How can i do this?? Please explain step by step.
Bye!
Add "state" when i move a ticket
Moderator: crythias
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igoralvarez
- Znuny newbie
- Posts: 44
- Joined: 14 Oct 2015, 10:17
- Znuny Version: 3.3.8
Add "state" when i move a ticket
Hi,
When i "move" a ticket i need to change state the ticket. Actualy can choose something state but i need add more. How can i do this?? Please explain step by step.
Bye!
When i "move" a ticket i need to change state the ticket. Actualy can choose something state but i need add more. How can i do this?? Please explain step by step.
Bye!
-
RStraub
- Znuny guru
- Posts: 2210
- Joined: 13 Mar 2014, 09:16
- Znuny Version: 6.0.14
- Real Name: Rolf Straub
Re: Add "state" when i move a ticket
You can use a generic agent. Configure it to listen on the TicketQueueUpdate event and filter to your queue. Set the new state according to your needs.
Currently using: OTRS 6.0.14 -- MariaDB -- Ubuntu 16 LTS
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igoralvarez
- Znuny newbie
- Posts: 44
- Joined: 14 Oct 2015, 10:17
- Znuny Version: 3.3.8
Re: Add "state" when i move a ticket
i search the option:
Ticket::Frontend::AgentTicketMove###StateType
Ticket::Frontend::AgentTicketMove###StateType