Limiting permissions to particular customers

[kwitkow]

Hi,

I'm looking for solution described in topic.
I've got several clients (companies) in one queue, and i would like to allow or forbid access for
tickets for some persons (agents) based on client.
Is this possible using ACL-s or other mechanism? I don't want to create separate queues for each client.

Best regards
Krzysztof Witkowski

[rvaldomir]

I think the best is to separate customers into queues, but you mentioned you don't want to. but will give you a great granularity to assign permissions.

ACL need to much maintenance. Probably you can contact some developer to a feature that gives you the chance to link probably groups (with agents) vs customerid