I need to put a date/time dinamic field when i created a ticket but i dont know how to do it. I create dinamic field but not appear at menu create ticket, why?? how can i do it to appear???
Bye!
how can add dinamic field???
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igoralvarez
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igoralvarez
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Re: how can add dinamic field???
i like this.
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reneeb
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Re: how can add dinamic field???
You have to enable the dynamic field in the SysConfig for each view the dynamic field should appear. Go to SysConfig and select group "Ticket". There you can see all the subgroups. To see the field in the "New email ticket" mask, you have to click on the subgroup "Frontend::Agent::Ticket::ViewEmailNew" and search for "###DynamicField". Click on the "+" button. Then use the dynamic field name as the key and 1 or 2 as the value. 1 if the field should be optional and 2 if the field is mandatory...
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igoralvarez
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Re: how can add dinamic field???
Thank you man!!! that's what I was looking for!!reneeb wrote:You have to enable the dynamic field in the SysConfig for each view the dynamic field should appear. Go to SysConfig and select group "Ticket". There you can see all the subgroups. To see the field in the "New email ticket" mask, you have to click on the subgroup "Frontend::Agent::Ticket::ViewEmailNew" and search for "###DynamicField". Click on the "+" button. Then use the dynamic field name as the key and 1 or 2 as the value. 1 if the field should be optional and 2 if the field is mandatory...