Password reset email rejected by Google

[abraden]

I have a pretty new OTRS server and an agent complained that he couldn't receive the password reset email. I looked in the mail server logs and found that Google is rejecting the email:

@4000000056d8b27802d69dac delivery 1977504: failure: 74.125.22.27_failed_after_I_sent_the_message./Remote_host_said:_550-5.7.1_[207.241.149.197______11]_Our_system_has_detected_that_this_message_is/550-5.7.1_not_RFC_5322_compliant._To_reduce_the_amount_of_spam_sent_to_Gmail,/550-5.7.1_this_message_has_been_blocked._Please_review/550_5.7.1__RFC_5322_specifications_for_more_information._v6si535775qhv.74_-_gsmtp/

I setup a Yahoo account and was able to receive a password reset email there, and I see why Google is rejecting the email. There are 2 problems; the From: and the To: headers:

From: 382
To: About.com

Are these values configurable? Where can I find the template for the password reset email headers? I found the body and subject templates under Sysconfig->Framework->FrontEnd:Agent but I don't see a way to set the To: and From:

[abraden]

After taking a closer look at the email I realize that OTRS has mixed up the headers. For example:
Organization: abraden@about.com
To: About.com
Message-ID: ozzzo@yahoo.com
From: 382
Mime Version: New OTRS password request
Subject: OTRS - Open Ticket Request System (http://otrs.org/)
X-Mailer: Fri, 4 Mar 2016 19:46:30 +0000
Date: <1457120790.163500.320581992@about.com>

Do I have a setting wrong, or is this a bug?

[jojo]

on my OTRS it looks good. Customer or agent password reset? Did you check the mail before it went through yahoo?

[abraden]

It's an agent password reset. How can I check the email before it goes out?