Getting Error -> Need module!

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myotrs
Znuny newbie
Posts: 11
Joined: 15 Nov 2013, 18:52
Znuny Version: 4.0.5
Real Name: Kuljeet Singh

Getting Error -> Need module!

Post by myotrs »

Hi There,

We have upgraded our system to OTRS 5.0.6 this week and started getting the following error. We are unable to figure out which module is required as otrs.CheckModule.pl shows all modules are "ok". System is working fine but not all the required logs are getting written to the file.

ERROR: OTRS-CGI-10 Perl: 5.10.1 OS: linux Time: Fri Feb 26 10:44:42 2016
Message: Need module!
RemoteAddress: 10.7.12.22
RequestURI: /otrs/index.pl?Action=AgentTicketQueue;QueueID=19;SortBy=Age;OrderBy=Up;View=Small;Filter=All
Traceback (12417):
Module: Kernel::System::Main::Require Line: 77
Module: Kernel::Output::HTML::Layout::NavigationBar Line: 2860
Module: Kernel::Modules::AgentTicketQueue::Run Line: 183
Module: Kernel::System::Web::InterfaceAgent::Run Line: 1042
Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler Line: 40
Module: (eval) (v1.99) Line: 204
Module: ModPerl::RegistryCooker::run (v1.99) Line: 204
Module: ModPerl::RegistryCooker::default_handler (v1.99) Line: 170
Module: ModPerl::Registry::handler (v1.99) Line: 31


Does any one have idea about this error? Seeking some help to get rid of this error.

Thanks,
Kuljeet
"Production": OTRS: 5.0.6
"Dev | Test": OTRS: 5.0.6
OS: DEV-> RHEL, PROD->RHEL
Apache2.2.15/MySQL 5+
nemersonn
Znuny newbie
Posts: 1
Joined: 10 Mar 2016, 21:22
Znuny Version: 5.0.x

Re: Getting Error -> Need module!

Post by nemersonn »

Dear Otrs Team

I Have the same error. Some solution ?
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